Customer Support Executive (CSE)

Role Title - D2C & Customer Support Executive

Role Overview

We are seeking a D2C & Customer Support Executive who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.

This is a great opportunity for someone with 2+ years of experience in D2C/e-commerce or customer support, who is tech-savvy, has strong communication skills, and can quickly adapt to new tools and processes.

Key Responsibilities

· Resolve customer queries and escalations via whatsapp, email, and calls with empathy and efficiency.

· Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.

· Coordinate with logistics partners to resolve shipment and delivery issues.

· Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.

· Assist in implementing pricing checks and discount updates on the website.

· Monitor inventory levels for the warehouse and flag replenishment needs proactively.

· Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.

Candidate Requirements

· 2+ years of experience in D2C/e-commerce customer support or operations.

· Excellent written and verbal communication skills.

· Tech-savvy with ability to quickly learn and adapt to new tools.

· Detail-oriented, organized, and proactive in problem-solving.

· Comfortable working in a fast-paced, cross-functional environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹29,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Andheri East, Mumbai, Maharashtra (Preferred)

Work Location: In person