Roles & Responsibility :- Good Communication skill Calling customer Reply Customer's issues via email Customer Care experience will be prefer Candidates from Inbound and Outbound background will be preferred Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred)
Role Title - D2C & Customer Support Executive Role Overview We are seeking a D2C & Customer Support Executive who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives. This is a great opportunity for someone with 2+ years of experience in D2C/e-commerce or customer support, who is tech-savvy, has strong communication skills, and can quickly adapt to new tools and processes. Key Responsibilities · Resolve customer queries and escalations via whatsapp, email, and calls with empathy and efficiency. · Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries. · Coordinate with logistics partners to resolve shipment and delivery issues. · Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools. · Assist in implementing pricing checks and discount updates on the website. · Monitor inventory levels for the warehouse and flag replenishment needs proactively. · Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations. Candidate Requirements · 2+ years of experience in D2C/e-commerce customer support or operations. · Excellent written and verbal communication skills. · Tech-savvy with ability to quickly learn and adapt to new tools. · Detail-oriented, organized, and proactive in problem-solving. · Comfortable working in a fast-paced, cross-functional environment. Job Type: Full-time Pay: ₹25,000.00 - ₹29,000.00 per month Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Customer support: 1 year (Preferred) Language: English (Preferred) Location: Andheri East, Mumbai, Maharashtra (Preferred) Work Location: In person
Roles & Responsibility :- Good Communication skill Calling customer Reply Customer's issues via email Customer Care experience will be prefer Candidates from Inbound and Outbound background will be preferred Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred)