Customer Support Executive

Company Description

Cookd is a digital-first FMCG brand that’s reimagining how India cooks. We create smart

food innovations like All-in-One Masala Mixes developed by professional chefs and

deliver to customers across the world. We make cooking easy, quick, and delicious,

giving every kitchen the upgrade it deserves.

Now, we are expanding our business further and therefore, we are open to onboarding

one customer success manager, who is passionate to serve the customers and hungry to

grow in the career very fast and ready to learn a lot for that growth.

Qualifications

• 3 to 5 years of customer handling experience.

• Excellent verbal and written English communication skills.

• Strong customer-handling and problem-solving abilities.

• Ability to multitask and manage time-sensitive responsibilities (e.g, Customer

response, COD allocations, pending orders).

• Familiarity with CRM systems, e-commerce platforms, and courier partner

dashboards.

• Positive attitude, empathy, and customer-first approach.

• Graduation.

Roles and Responsibilities

• To ensure all Cookd existing and potential customers are getting the best

customer experience.

• To ensure all customer experiences KPI’s like timely product delivery, timely

customer query resolutions are maintained.

• To coordinate with cross-functional teams, like the supply chain, LMD team, &

sales and marketing team, to ensure the best customer experience.

• To ensure the customer happiness team is achieving all their targets with respect

to customer experience.

• To ensure to build of the best framework, tech, processes, dashboards & KPI

trackers to achieve maximum productivity from the team on customer experience.

• To ensure COD order confirmations, NDR callings, chat and email query

resolutions, RTO closures, social media query resolutions & Abandoned Carts

closures TAT are maintained.