Customer Support Executive

Job Description

Job Overview We are looking for a dedicated and detail-oriented Customer Support Executive to join our team. In this role, you will be the main point of contact for customers, assisting them with order placement, addressing queries or concerns, and ensuring smooth coordination between departments to guarantee timely delivery of products. Key Responsibilities Respond to customer inquiries regarding orders, products, or delivery timelines via phone, email, or chat. Handle and resolve customer complaints and grievances in a professional and timely manner. Accurately enter and manage customer orders in the system. Coordinate with internal departments including Accounts Receivable, Purchasing, and Logistics to ensure order processing and delivery deadlines are met. Provide regular updates to customers on order status and follow up until successful delivery. Maintain proper documentation of customer interactions and order records. Assist in improving customer service procedures, policies, and standards. Qualifications Bachelor’s degree in Business, Commerce, or a related field. 1–3 years of experience in customer service or order management roles. Strong communication and interpersonal skills. Proficient in MS Office; knowledge of ERP systems is a plus. Ability to handle pressure and multitask in a fast-paced environment. Problem-solving mindset with attention to detail. Job Types: Full-time, Permanent Pay: ₹11,370.17 - ₹25,000.00 per month Benefits: Commuter assistance Leave encashment Paid sick time Paid time off Schedule: Monday to Friday Night shift US shift Ability to commute/relocate: Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Required) Customer service: 1 year (Required) Language: English (Required) Location: Panchkula, Haryana (Required) Work Location: In person