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Customer Support Executive

Customer Support Executive

Gazon Communications

0 - 1 years

2 Lacs

Pimpri-Chinchwad

Posted:Just now| Platform:

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Skills Required

Communication Skills Marathi Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Key Responsibilities: Handle inbound and outbound calls for broadband-related customer queries, complaints, and service requests. Coordinate with the technical and field teams to resolve service disruptions. Log and track all customer interactions in the CRM system for resolution and escalation. Follow up with customers to ensure issues are resolved to their satisfaction. Guide customers on usage plans, billing, renewals, and payment issues. Maintain up-to-date knowledge of broadband products, plans, and technical solutions. Ensure excellent customer experience and satisfaction through timely and courteous responses. Adhere to company policies, escalation protocols, and quality standards.

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Gazon Communications

www.gazoncommunications.com

Telecommunications

Springfield

50-100 Employees

3 Jobs

Key People

Jane Doe

CEO
John Smith

CTO

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Customer Support Executive