Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Ahmedabad
>
Skynet Technologies
>
Customer Support Executive

Customer Support Executive

Skynet Technologies

2 - 6 years

3 - 6 Lacs

Ahmedabad

Posted:6 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support chat service development resolve software communication

Work Mode

On-site

Job Type

Part Time

Job Description

Responsibilities : Serve as the primary point of contact for customer queries and support tickets related to IT services/products. Respond to customer issues via phone, email, and chat in a timely and professional manner. Troubleshoot technical problems, escalate issues to relevant teams, and ensure resolution within SLAs. Document issues, solutions, and standard operating procedures in the knowledge base. Monitor system performance and proactively inform clients of any potential service disruptions. Collaborate with development, QA, and product teams to resolve customer issues. Maintain strong relationships with clients by delivering consistent and empathetic support. Analyse customer feedback and suggest process improvements to enhance customer experience. Required Skills: 2–6 years of experience in a customer support or technical support role, preferably in the IT/software industry. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to understand and explain technical concepts to non-technical users. Bachelor's degree in Computer Science, IT, or a related field preferred. Experience : 2-6 Years Vacancy : 1 Job Type and Location : Full time – Ahmedabad

More Jobs at Skynet Technologies

SEO Executive

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Sales Executive

Noida

1 - 3 yrs

INR 1 - 2 Lacs

Search Engine Optimization Executive

Ahmedabad, Gujarat, India

2 - 3 yrs

Salary: Not disclosed

SeniorSearch Engine Optimization Executive

Ahmedabad, Gujarat, India

2 - 3 yrs

Salary: Not disclosed

Core PHP Developer

Ahmedabad, Gujarat, India

3 - 4 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Support Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Skynet Technologies

www.skynet-technologies.com

Information Technology

Silicon Valley

150 Employees

39 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Tom Brown

CFO

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Support Executive