We are seeking a skilled and detail-oriented Network Technician to join our team and support the delivery of reliable and high-speed internet services to our customers. The successful candidate will be responsible for the installation, maintenance, and troubleshooting of network infrastructure, including fiber optics, wireless equipment, routers, and switches. This role plays a key part in ensuring uninterrupted service and customer satisfaction. Install, configure, and maintain network hardware including routers, switches, modems, wireless access points, and fiber-optic systems. Perform routine maintenance, diagnostics, and repairs on network equipment. Monitor network performance and respond to outages, degradation, or customer-reported issues in a timely manner. Support the activation and testing of new customer connections (residential and commercial). Work with engineering teams to implement network upgrades and expansions. Conduct site surveys and assist with the planning of network layouts. Document network configurations, updates, and service records. Collaborate with customer service teams to resolve technical issues. Maintain compliance with safety and industry standards during all field and technical operations. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Internet reimbursement Schedule: Day shift Supplemental Pay: Commission pay Overtime pay Shift allowance Yearly bonus Education: Bachelor's (Preferred) Language: Tamil,English (Preferred) License/Certification: Driving Licence (Preferred) Location: Sivakasi, Tamil Nadu (Preferred) Work Location: In person
Job Summary The Customer Support Coordinator plays a crucial role in ensuring exceptional customer experiences by providing timely and effective support. This position involves managing customer inquiries, facilitating communication between departments, and maintaining a high standard of service. The ideal candidate will possess strong communication skills and a commitment to customer satisfaction. Duties Respond to customer inquiries via phone, email, and chat in a professional manner. Utilize effective phone etiquette to handle calls efficiently while ensuring a positive experience for customers. Conduct outbound calling to follow up on customer issues or feedback. Collaborate with various departments to resolve customer concerns and provide accurate information. Maintain organized records of customer interactions and transactions using computerized systems. Assist with cash handling processes as needed, ensuring accuracy and security. Provide support in the call center environment, addressing both routine and complex inquiries. Continuously seek opportunities to improve service delivery and enhance the overall customer experience. Qualifications Proven experience in a customer service role, preferably within a call center environment. Strong communication skills in English, both verbal and written. Proficiency in using office software and computerized systems for record keeping. Demonstrated ability to handle cash transactions accurately. Excellent phone etiquette with the ability to engage customers effectively. Ability to work collaboratively within a team while also being self-motivated. Strong problem-solving skills with attention to detail. We are looking for dedicated individuals who are passionate about providing outstanding customer support. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply for this rewarding position. Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Paid sick time Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person
Job Summary The Customer Support Coordinator plays a crucial role in ensuring exceptional customer experiences by providing timely and effective support. This position involves managing customer inquiries, facilitating communication between departments, and maintaining a high standard of service. The ideal candidate will possess strong communication skills and a commitment to customer satisfaction. Duties Respond to customer inquiries via phone, email, and chat in a professional manner. Utilize effective phone etiquette to handle calls efficiently while ensuring a positive experience for customers. Conduct outbound calling to follow up on customer issues or feedback. Collaborate with various departments to resolve customer concerns and provide accurate information. Maintain organized records of customer interactions and transactions using computerized systems. Assist with cash handling processes as needed, ensuring accuracy and security. Provide support in the call center environment, addressing both routine and complex inquiries. Continuously seek opportunities to improve service delivery and enhance the overall customer experience. Qualifications Proven experience in a customer service role, preferably within a call center environment. Strong communication skills in English, both verbal and written. Proficiency in using office software and computerized systems for record keeping. Demonstrated ability to handle cash transactions accurately. Excellent phone etiquette with the ability to engage customers effectively. Ability to work collaboratively within a team while also being self-motivated. Strong problem-solving skills with attention to detail. We are looking for dedicated individuals who are passionate about providing outstanding customer support. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply for this rewarding position. Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Paid sick time Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person
We are looking for a skilled and detail-oriented Network Technician to join our team and support the delivery of reliable and high-speed internet services to our customers. As a Network Technician, you will be responsible for installing, maintaining, and troubleshooting network infrastructure, which includes fiber optics, wireless equipment, routers, and switches. Your role is crucial in ensuring uninterrupted service and maintaining high levels of customer satisfaction. Your responsibilities will include installing, configuring, and maintaining network hardware such as routers, switches, modems, wireless access points, and fiber-optic systems. Performing routine maintenance, diagnostics, and repairs on network equipment will also be part of your job. You will need to monitor network performance and respond promptly to outages, degradation, or customer-reported issues. In addition, you will be involved in supporting the activation and testing of new customer connections, both residential and commercial. Collaborating with engineering teams to implement network upgrades and expansions, conducting site surveys, and assisting in planning network layouts are also key aspects of this role. Documenting network configurations, updates, and service records will be essential for maintaining accurate records. Furthermore, you will work closely with customer service teams to resolve technical issues and ensure customer satisfaction. It is important to maintain compliance with safety and industry standards during all field and technical operations. This is a full-time position with benefits such as health insurance and internet reimbursement. The work schedule is during the day shift with a shift allowance and yearly bonus. A Bachelor's degree is preferred for this role, and proficiency in Tamil and English languages is also preferred. A driving license is preferred, and the work location is in Sivakasi, Tamil Nadu. You will be required to work in person to fulfill the responsibilities of this position.,