Customer Support Executive

Job Description

Job Summary The Customer Support Coordinator plays a crucial role in ensuring exceptional customer experiences by providing timely and effective support. This position involves managing customer inquiries, facilitating communication between departments, and maintaining a high standard of service. The ideal candidate will possess strong communication skills and a commitment to customer satisfaction. Duties Respond to customer inquiries via phone, email, and chat in a professional manner. Utilize effective phone etiquette to handle calls efficiently while ensuring a positive experience for customers. Conduct outbound calling to follow up on customer issues or feedback. Collaborate with various departments to resolve customer concerns and provide accurate information. Maintain organized records of customer interactions and transactions using computerized systems. Assist with cash handling processes as needed, ensuring accuracy and security. Provide support in the call center environment, addressing both routine and complex inquiries. Continuously seek opportunities to improve service delivery and enhance the overall customer experience. Qualifications Proven experience in a customer service role, preferably within a call center environment. Strong communication skills in English, both verbal and written. Proficiency in using office software and computerized systems for record keeping. Demonstrated ability to handle cash transactions accurately. Excellent phone etiquette with the ability to engage customers effectively. Ability to work collaboratively within a team while also being self-motivated. Strong problem-solving skills with attention to detail. We are looking for dedicated individuals who are passionate about providing outstanding customer support. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply for this rewarding position. Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Paid sick time Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person