Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in coimbatore
>
BusinessTime, Viyabar-i Software India Pvt. Ltd.
>
Customer Support Executive & Backend Developer

Customer Support Executive & Backend Developer

BusinessTime, Viyabar-i Software India Pvt. Ltd.

2 - 5 years

|

2 - 3 Lacs

coimbatore erode

Posted:3 days ago| Platform:

Apply

Skills Required

customer support technical support cold calling english language sql l1 support app support product support social media management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Care Executive

Role & responsibilities

Respond promptly to customer inquiries via phone, WhatsApp, email, or chat.
Provide clear and accurate information about BusinessTimes products, subscriptions, and technical support procedures.
Coordinate with technical and operations teams to resolve complex issues efficiently.
Guide customers on installation, app usage, and troubleshooting common problems.
Maintain service-level agreements (SLAs) and ensure professional communication in all interactions.
Prepare daily/weekly reports on customer queries, complaints, and resolutions.
Conduct product demos for channel partners and customers to help them understand key features, setup procedures, and best usage practices.
Assist in onboarding new customers and guiding them through setup and account activation.
Support the sales and operations teams in renewals, billing queries, and service upgrades.

Preferred candidate profile

Education:
Bachelors degree in any discipline (Business Administration, Engineering, or related preferred).
Experience:
2–5 years of experience in customer service, tech support, or SaaS-based product support.
Excellent verbal and written communication in English (regional, and Hindi languages are a plus).
Strong problem-solving and analytical thinking.
Basic understanding of software products, SQL queries, php laravel, and mobile apps.
Empathy, patience, and the ability to handle pressure or difficult customers calmly.
Willingness to work in rotational shifts or extended hours if required.

More Jobs at BusinessTime, Viyabar-i Software India Pvt. Ltd.

Customer Support Executive & Backend Developer

coimbatore, erode

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

BusinessTime, Viyabar-i Software India Pvt. Ltd.

RecommendedJobs for You

Customer Support Executive & Backend Developer

BusinessTime, Viyabar-i Software India Pvt. Ltd.

coimbatore, erode

Outreach Worker

mau, thane, raigarh

Associate Transport

Sri Ramadas Motor Transport

hyderabad

Operations Executive

lucknow

Process Facilitator

hyderabad

Executive Assistant and Administrator

Crediwatch Information Analytics

bengaluru

Campaign Operations Analyst

bengaluru

Sr. Customer Success Executive

ahmedabad

Manager - Support Operations

Keka Technologies

bengaluru

Senior Executive - Social

mumbai