BusinessTime, Viyabar-i Software India Pvt. Ltd.

The Customer Care Executive will be the first point of contact for BusinessTime customers, ensuring timely and effective communication, troubleshooting, and issue resolution. This role is critical to maintaining our company's reputation for exceptional service and customer satisfaction. Role & responsibilities Respond promptly to customer inquiries via phone, WhatsApp, email, or chat. Provide clear and accurate information about BusinessTimes products, subscriptions, and technical support procedures. Coordinate with technical and operations teams to resolve complex issues efficiently. Guide customers on installation, app usage, and troubleshooting common problems. Maintain service-level agreements (SLAs) and ensure professional communication in all interactions. Prepare daily/weekly reports on customer queries, complaints, and resolutions. Conduct product demos for channel partners and customers to help them understand key features, setup procedures, and best usage practices. Assist in onboarding new customers and guiding them through setup and account activation. Support the sales and operations teams in renewals, billing queries, and service upgrades. Preferred candidate profile Education: Bachelors degree in any discipline (Business Administration, Engineering, or related preferred). Experience: 2–5 years of experience in customer service, tech support, or SaaS-based product support. Excellent verbal and written communication in English (regional, and Hindi languages are a plus). Strong problem-solving and analytical thinking. Basic understanding of software products, SQL queries, php laravel, and mobile apps. Empathy, patience, and the ability to handle pressure or difficult customers calmly. Willingness to work in rotational shifts or extended hours if required.