Customer Support Executive

Job Description

📢 Job Opening: Customer Support Executive – Airtel Black Process 🏢 Company: Altruist Technology 📍 Location: No. 23 & 24, Hosur Road, Bommanahalli, Bengaluru, Karnataka – 560068 💰 Salary: ₹20,000 (Take Home) 🕒 Shift: Rotational shifts between 6:00 AM – 9:00 PM 📆 Week Off: Rotational (2 days per week) 🎓 Education: Graduate (Any Discipline) 🗣 Languages: Proficient in English & Hindi 👤 Gender: Open to Male & Female candidates 🔞 Age Limit: Up to 30 years 💼 Experience: Minimum 1 year in customer support 🌟 Job Summary: We are looking for enthusiastic and customer-focused individuals to join our dynamic team as Customer Support Executives for the Airtel Black Process! 🎧📞 If you love helping people, solving problems, and delivering a seamless customer experience – this role is for you! 💬✨ 🧾 Key Responsibilities: 🔹 Handle inbound & outbound calls for Airtel Black services 🔹 Assist customers with billing, technical support, and account queries 🔹 Resolve complaints with a positive and professional approach 🔹 Escalate complex issues to internal teams when required 🔹 Maintain accurate records of all customer interactions 🔹 Follow up to ensure issues are completely resolved 🔹 Adhere to data security, confidentiality, and company policies 🔹 Meet performance metrics: CSAT, resolution time, call handling time 🧠 Skills & Competencies: ✅ Excellent communication skills in English & Hindi ✅ Calm, patient, and professional in tough situations 😌 ✅ Strong problem-solving and customer-first mindset 🧩 ✅ Good listening & interpersonal skills 👂🤝 ✅ Familiar with basic computer use & CRM tools 💻 ✅ Flexible to work in rotational shifts and weekends 🚀 Why Join Altruist Technology? 🌐 Be part of a leading telecom process – Airtel Black 📈 Work in a dynamic environment with room for growth 🎓 Get comprehensive training & continuous support