Customer Support Executive

2 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

At Alle, we are building a personal AI stylist to discover, try-on & shop the best fashion ideas.


We’re looking for a Customer Support Executive to join our team at Alle. In this role, you’ll be the first point of contact for our users, helping them with issue resolution, and improving customer satisfaction by ensuring every interaction is clear, empathetic, and solution-driven. Beyond resolving queries, you’ll also gather valuable feedback to help us enhance our product and deliver a seamless, enjoyable fashion discovery journey for our users.


Alle is venture-backed by the top VCs & angels in India & US.


Location: Bangalore

Full-time Role


Your responsibilities will include:

  • Responding to customer queries across chat, email, and social channels with empathy and clarity.
  • Collecting feedback from users and sharing insights with the product and operations teams.
  • Ensuring timely resolution of issues while maintaining a positive customer experience.


Requirements:

  • 1–2 years of experience in customer support or a client-facing role (freshers with strong communication skills may apply).
  • Excellent written and verbal communication skills in English; knowledge of Hindi or regional languages is a plus.
  • Strong problem-solving ability, patience, and customer-first mindset.
  • Comfortable using support tools, CRMs, and eager to learn about fashion and tech products.


Joining us at such an early stage gets you:

  • Directly influence the company's direction and product evolution
  • Experience rapid growth through hands-on challenges
  • Your contributions will have a clear, visible impact
  • Foster deep relationships in a tight-knit team

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