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Customer Support Executive

2 years

2 - 3 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive
Company: Affly Impex Pvt. Ltd.
Location: Sikanderpur, Gurugram
Salary: ₹2.5 – ₹3.5 LPA
Experience: Minimum 2 Years
Working Days: Monday to Saturday

Job Description:

Affly Impex Pvt. Ltd. is hiring an experienced Customer Support Executive to join our growing team in Gurugram. We’re seeking a proactive professional who can ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries through phone, email, and chat in a timely and professional manner
  • Provide accurate, valid, and complete information by using the right tools and methods
  • Handle product-related queries, order updates, returns, and complaints
  • Follow up with customers to ensure issue resolution and satisfaction
  • Maintain records of customer interactions and transactions
  • Coordinate with internal departments such as sales, logistics, and accounts to resolve customer issues
  • Improve overall customer experience by identifying recurring problems and reporting them

Requirements:

  • Minimum 2 years of experience in a Customer Support/Customer Service role
  • Excellent verbal and written communication skills (English and Hindi)
  • Strong problem-solving and conflict-resolution abilities
  • Basic knowledge of MS Office and CRM systems
  • Ability to multi-task, prioritize, and manage time effectively
  • Positive attitude and customer-first mindset

Preferred Qualifications:

  • Experience in handling B2B or B2C customer service
  • Familiarity with tools like Zoho, Freshdesk, or other CRM platforms

Job Type: Full-time

Pay: ₹250,000.00 - ₹350,000.00 per year

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Work Location: In person

Speak with the employer
+91 9810796643

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