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9 Figures Club
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Customer Support Executive

Customer Support Executive

9 Figures Club

2 - 6 years

0 Lacs

maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer support communication teamwork empathy efficiency elegance problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive, you will represent our brand by providing empathetic, efficient, and elegant customer interactions. Your role will involve addressing inquiries, resolving post-purchase issues, and offering guidance on products and policies to deliver a delightful shopping experience. Collaborating with internal teams like operations, logistics, and sales is crucial to maintaining our reputation for exceptional service. Your responsibilities will include following up on customer inquiries promptly and accurately, adjusting communication styles to meet customer needs, and providing feedback to management on recurring issues and process enhancements. By observing customer behavior and feedback patterns, you will contribute to identifying areas for quality improvement. Offering peer support, staying calm and clear during challenging customer situations, and collaborating across departments for a seamless customer experience are key aspects of this role. Taking ownership of escalations, maintaining organized records of interactions, and contributing to the overall performance of the support team are essential for success in this position. This job opportunity is presented by Vibhavari Nadkarni from 9 Figures Club.,

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Customer Support Executive