Customer Support Associate

Paramount Group Uk Ltd

2 years

0 Lacs

jayanagar bengaluru karnataka

Posted:22 hours ago| Platform: SimplyHired logo

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Skills Required

crm software english bachelor's degree computer skills in-person communication skills

Work Mode

On-site

Job Description

About the Role:

We are looking for enthusiastic and customer-focused professionals to join our customer support team for our UK process. The role involves handling inbound calls from UK customers, resolving their queries efficiently, and ensuring a high level of customer satisfaction. Preferred Male Candidates only.

Key Responsibilities:

Handle inbound customer calls and provide prompt, accurate, and professional responses.
Resolve queries related to the product aligned.
Maintain a high level of empathy and professionalism while interacting with customers.
Accurately document all customer interactions and follow-up actions in the system.
Meet individual and team KPIs such as call handling time, first call resolution, and CSAT.
Adhere to process guidelines, call quality standards, and compliance norms.

Required Skills & Qualifications:

Minimum qualification: Graduate in any discipline
Excellent verbal communication skills in English (neutral or UK-accent preferred).
Strong listening and problem-solving skills.
Ability to work under pressure and handle high call volumes.
Prior experience of 2+ years in an international voice process (UK/US).
Basic computer knowledge and proficiency with CRM tools.

Work Schedule:

Shift: 1:00 PM – 10:00 PM (IST)
Week Offs: Rotational (5-day work week)
Mode: Work from Office

What We Offer:

Competitive salary
Comprehensive training on products, communication, and systems.
Career growth opportunities within a fast-growing organization.
A supportive and dynamic work environment.

Job Type: Fresher

Work Location: In person

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