Customer Support Associate

1 - 5 years

0 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Be the contact person for customers and service technicians
  • Administer and schedule service technicians in the field, taking into account
  • product and customer knowledge as well as temporal and spatial availability
  • Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
  • Handle escalations
  • Ensure service documentation and update if necessary

Preferred candidate profile

  • B2 English
  • Ability to work independently
  • Quick comprehension

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