Customer Support Associate - International Voice - Sal upto 6lac

JobShop

0 - 5 years

3 - 6 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

bpo voice process call center customer support international voice process customer service international call center voice support us process inbound voice process bpo voice customer care international voice us voice process international calling international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Call Us On Stephen 9380964680

Job Title:

Role Description:

Roles & Responsibilities

Revert on chats written by the customer on a variety of issues
The Agent will have to present and sell company services to current and potential customers update and process information accurately into the system(s)
Resolve customer problems in a timely manner
Take ownership & deliver on customer commitments
Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

Skills and Competencies:

Effective communication skills, Interpersonal skills, should be fluent in spoken English (oral & Written)
Knowledge and understanding on query and escalations.
Basic Technical knowledge like, Broadband/Internet, UPS issues, cables, net, Wi-Fi router troubleshooting etc.

Interested candidates kindly Call Us On Stephen 9380964680

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