Customer Support Assistant

As a dedicated and detail-focused Customer Support Assistant at WSCS India Pvt Ltd, located in Dwarka Sec-14, New Delhi, your role will involve managing order processing, coordinating with the warehouse team, and handling client communications, primarily with overseas customers. Your strong organizational skills, excellent communication abilities, and ability to work closely with multiple teams are essential to ensure seamless supply chain operations. **Key Responsibilities:** - Process and manage customer orders from entry to delivery, ensuring accuracy and timely execution. - Serve as the key point of contact for international clients, providing updates and addressing inquiries promptly. - Coordinate daily with the warehouse on order picking, packing, inventory, and dispatch schedules. - Communicate shipping status and logistics details to clients, ensuring transparency and professionalism. - Prepare order documentation, invoices, and shipping records as required. - Monitor supply chain workflows and proactively flag potential delays or issues. - Develop strong relationships with overseas clients by providing reliable support and follow-ups. - Maintain accurate records in CRM systems and generate reports for management. **Requirements:** - Bachelor's degree in Business, Supply Chain, Commerce, or a related discipline. - 1-3 years of customer support or order management experience (experience with international clients is a plus). - Strong coordination skills to manage both warehouse operations and client communication. - Excellent written and spoken English for interacting with overseas clients. - Proficiency in MS Office; knowledge of CRM or ERP systems preferred. - Ability to work on-site, managing fast-paced order and logistics requirements. - Problem-solving mindset with strong attention to detail. In addition to the above, you will have exposure to working with international clients and global brands, on-site experience collaborating with sales and procurement teams, growth opportunities in customer service and supply chain management, and a competitive salary and benefits package. As a dedicated and detail-focused Customer Support Assistant at WSCS India Pvt Ltd, located in Dwarka Sec-14, New Delhi, your role will involve managing order processing, coordinating with the warehouse team, and handling client communications, primarily with overseas customers. Your strong organizational skills, excellent communication abilities, and ability to work closely with multiple teams are essential to ensure seamless supply chain operations. **Key Responsibilities:** - Process and manage customer orders from entry to delivery, ensuring accuracy and timely execution. - Serve as the key point of contact for international clients, providing updates and addressing inquiries promptly. - Coordinate daily with the warehouse on order picking, packing, inventory, and dispatch schedules. - Communicate shipping status and logistics details to clients, ensuring transparency and professionalism. - Prepare order documentation, invoices, and shipping records as required. - Monitor supply chain workflows and proactively flag potential delays or issues. - Develop strong relationships with overseas clients by providing reliable support and follow-ups. - Maintain accurate records in CRM systems and generate reports for management. **Requirements:** - Bachelor's degree in Business, Supply Chain, Commerce, or a related discipline. - 1-3 years of customer support or order management experience (experience with international clients is a plus). - Strong coordination skills to manage both warehouse operations and client communication. - Excellent written and spoken English for interacting with overseas clients. - Proficiency in MS Office; knowledge of CRM or ERP systems preferred. - Ability to work on-site, managing fast-paced order and logistics requirements. - Problem-solving mindset with strong attention to detail. In addition to the above, you will have exposure to working with international clients and global brands, on-site experience collaborating with sales and procurement teams, growth opportunities in customer service and supply chain management, and a competitive salary and benefits package.