Company: WSCS India Pvt Ltd Location: Dwarka Sec-14, New Delhi, On-Site Department: Customer Management Employment Type: Full-Time About Us WSCS India is a trusted supplier of sustainable paper packaging solutions, catering to major global quick service restaurant brands like KFC, Burger King, and many more. With a commitment to quality, innovation, and timely execution, we ensure our clients receive packaging solutions that meet the highest international standards. Role Overview We are looking for a dedicated and detail-focused Customer Support Assistant to manage order processing, coordinate with our warehouse team, and handle client communications—primarily with overseas customers. This role requires strong organizational skills, excellent communication abilities, and the ability to work closely with multiple teams to ensure seamless supply chain operations. Key Responsibilities Process and manage customer orders from entry to delivery, ensuring accuracy and timely execution. Serve as the key point of contact for international clients, providing updates and addressing inquiries promptly. Coordinate daily with the warehouse on order picking, packing, inventory, and dispatch schedules. Communicate shipping status and logistics details to clients, ensuring transparency and professionalism. Prepare order documentation, invoices, and shipping records as required. Monitor supply chain workflows and proactively flag potential delays or issues. Develop strong relationships with overseas clients by providing reliable support and follow-ups. Maintain accurate records in CRM systems and generate reports for management. Requirements Bachelor’s degree in Business, Supply Chain, Commerce, or a related discipline. 1–3 years of customer support or order management experience (experience with international clients is a plus). Strong coordination skills to manage both warehouse operations and client communication. Excellent written and spoken English for interacting with overseas clients. Proficiency in MS Office; knowledge of CRM or ERP systems preferred. Ability to work on-site, managing fast-paced order and logistics requirements. Problem-solving mindset with strong attention to detail. What We Offer Exposure to working with international clients and global brands. On-site experience collaborating with sales and procurement teams. Growth opportunities in customer service and supply chain management. Competitive salary and benefits.
As a Customer Support Assistant at WSCS India Pvt Ltd, you will play a crucial role in managing order processing, coordinating with the warehouse team, and handling client communications primarily with overseas customers. Your strong organizational skills, excellent communication abilities, and ability to work closely with multiple teams will ensure seamless supply chain operations. Key Responsibilities: - Process and manage customer orders accurately from entry to delivery, ensuring timely execution. - Serve as the primary point of contact for international clients, providing updates and addressing inquiries promptly. - Coordinate daily with the warehouse on order picking, packing, inventory, and dispatch schedules. - Communicate shipping status and logistics details to clients professionally and transparently. - Prepare order documentation, invoices, and shipping records as required. - Proactively monitor supply chain workflows, flag potential delays or issues, and develop strong relationships with overseas clients. - Maintain accurate records in CRM systems, generate reports for management. Requirements: - Bachelor's degree in Business, Supply Chain, Commerce, or a related discipline. - 1-3 years of customer support or order management experience (experience with international clients is a plus). - Strong coordination skills for managing warehouse operations and client communication. - Excellent written and spoken English for interacting with overseas clients. - Proficiency in MS Office; knowledge of CRM or ERP systems preferred. - Ability to work on-site, handling fast-paced order and logistics requirements. - Problem-solving mindset with strong attention to detail. In addition to the job role, WSCS India offers exposure to working with international clients and global brands, on-site experience collaborating with sales and procurement teams, growth opportunities in customer service and supply chain management, as well as a competitive salary and benefits package.,