Customer Success Specialist

ProMobi Technologies Pvt. Ltd.

Customer Success Specialist

Promobi is looking for a Customer Success Specialist for our B2B SAAS product Scalefusion, you will be a pivotal part of our company's commitment to delivering exceptional customer experiences. You will engage with clients, understand their needs, and proactively ensure their success in utilizing our products/services. Your role will involve building relationships, providing support, and serving as a liaison between our clients and internal teams.

Experience: 2-5 years

Location: Viman Nagar, Pune.

What you will do:

Customer Relationship Management:

Revenue Generation

Onboarding and Training

Support and Issue Resolution

Usage Monitoring and Analysis: Track and analyze customers product usage patterns to identify potential challenges or opportunities for optimization, and provide recommendations accordingly.

Proactive Communication

Customer Advocacy

Retention

What we want you to have:

-Bachelors degree in Business, Marketing, or a related field (or equivalent experience).

-Minimum 2-3 years of experience in a customer-facing role, preferably in customer success, account management. Open to work in the target driven role.

-Enthusiastic to work in US/ Europe shift in work from office mode.

-Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.

-Strong problem-solving abilities and a proactive approach to customer issues.

-Familiarity with CRM software (e.g., Hubspot, Jira) or similar tools.

-Empathy and a customer-centric mindset, focusing on delivering value and ensuring customer satisfaction.

Good to have:

-Experience in the software as a service (SaaS) industry.

-Knowledge of customer success principles and methodologies.

-Proficiency in multiple languages for engaging with a diverse customer base.