Customer Success Specialist

Job Description

Job Title: Experience/Retention Coordinator Ratings & Reviews Company: OYO Rooms Experience: 1 to 3 Years Location: Office-based / Hybrid (India) Department: Customer Success / Experience & Retention Industry: Hospitality / Technology Job Description: We are looking for an enthusiastic Experience/Retention Coordinator to join our Customer Success team. In this role, you will focus on driving positive guest experiences by managing ratings and reviews, identifying negative feedback trends, and working on retention strategies. Key Responsibilities: Monitor, track, and respond to customer reviews and ratings across platforms. Analyze feedback to identify service gaps or improvement areas. Collaborate with internal teams to resolve customer concerns and improve satisfaction. Work on strategies to retain customers by addressing pain points proactively. Prepare regular reports on review trends and customer sentiment. Requirements: 13 years of experience in customer support, experience management, or feedback handling. Strong communication skills with attention to detail. Ability to handle feedback constructively and drive actionable solutions. Familiarity with review platforms and reporting tools is a plus. Note to Applicants: Please read the JD carefully. Apply only if your experience aligns. Send your resume to: Adarsh.anand@oyorooms.com