Customer Success Specialist

Summary

Responsibilities

• Speak to customers daily to ensure they have access to and are fully utilizing their MathWorks tools
• Manage a portfolio of customers and help guide them from initial activation through handoff to the renewal sales team
• Act as internal advocate for customers with MathWorks support teams and resources
• Educate customers on the MathWorks community and demonstrate the full value it represents
• Where appropriate, identify areas of additional upsell opportunities
• Be an active member of account selling teams. Help support broader sales account strategies
• Ensure accurate customer data and sales activities are fully represented into a CRM system
• Be a lifelong learner, who believes in customer facing Learning and Development. Participate in regular scheduled sessions to practice and calibrate on conversational best practices
  

Minimum Qualifications

• A bachelor's degree is required.
  

Additional Qualifications

• Demonstrated success understanding business objectives, meeting or exceeding goals.
• Bachelor's degree in engineering is preferred
• Desire to help customers by educating them on the best ways to achieve ROI
• Above average problem solving skills
• Strong time management and prioritization skills
• Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
• Proficient working with a CRM system
• Ability to work well both independently and within a team environment.