Customer Success Specialist - Data Center

Cisco

7 - 12 years

20 - 24 Lacs

Bengaluru

Posted:8 months ago| Platform:

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Skills Required

financial analysis operations management customer relationship customer focus customer retention account management client relationship management inside sales b2b sales saas lead generation customer service management writing cloud computing crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Engagement:
Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share standard methodologies, and drive software adoption and business value.
Technical Expertise
: Use deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements
Risk Management
: Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
Collaboration:
Work closely with Account teams, Customer Success, and Partners to improve customer adoption, address product concerns, and drive growth.
Strategic Advice and Adoption Journey
: Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.

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