Customer Success Specialist

You are an empathetic and patient individual with excellent communication skills, who enjoys resolving challenging customer issues and continuously seeks opportunities to enhance overall customer experience. In this role, you will be responsible for guiding customers in learning to use our software and assisting them in troubleshooting problems via email. Your duties will include categorizing and promptly responding to customer inquiries, gathering feedback to identify areas for product improvement, and collaborating with the product team to prioritize necessary changes. Additionally, you will contribute to enhancing our knowledge base and support materials by creating, updating content, and proposing new support resources. As the primary point of contact for customers, you will represent the company's Success team and play a crucial role in shaping customers" perceptions of Cflow/SkillRobo based on their interactions with you. To qualify for this position, you should have 1 to 3 years of experience in technical customer support or a help desk role, possess strong written and verbal communication skills in English, demonstrate the ability to manage multiple client issues simultaneously and prioritize them effectively, be capable of explaining complex concepts in simple terms, and exhibit a proactive attitude towards making a positive impact while being unafraid of setbacks. Please note that we are specifically seeking Customer Support candidates with 1 to 3 years of experience located in Chennai.,