21 Empathetic Jobs

As the Customer Care Manager at our company located in Ropar, Punjab, you will play a crucial role in overseeing the daily operations of the customer service department. Your primary responsibility will be to lead a team of customer service agents to ensure the successful achievement of company initiatives and enhance overall customer satisfaction. Your key responsibilities will include leading and managing a team of customer service agents, developing and implementing training programs to enhance team skills and product knowledge, conducting regular performance evaluations, and providing constructive feedback. You will also be tasked with developing and implementing strategies to improve customer satisfaction and retention, addressing and resolving escalated customer complaints promptly, and monitoring customer feedback to implement improvements based on insights. Furthermore, you will collaborate with sales, marketing, and other departments to ensure seamless service delivery, develop and enforce customer service policies, procedures, and standards, monitor and report on key performance indicators (KPIs) to senior management, analyze customer service data to identify areas for improvement, implement process improvements to enhance efficiency and service quality, and prepare and present regular reports on customer service performance. To qualify for this role, you should possess a graduate degree in any discipline, with an MBA being preferred, along with a minimum of 3-5 years of experience in customer service or customer care management. You should have excellent verbal and written communication skills, strong interpersonal and leadership abilities, proficiency in customer service software and the Microsoft Office Suite, the ability to analyze data and generate insights from performance metrics, and problem-solving and conflict resolution skills. Additionally, you should have an empathetic and customer-focused mindset, the ability to work under pressure and handle challenging situations, and strong organizational and multitasking skills. You will be reporting to the Sales Head or Department Head, and the interview venue is CM Autos (MarutiSuzuki Showroom & Service) located at NH-21, Chandigarh Rd, Rupnagar, Rangilpur, Punjab 140001. This is a full-time position with day shift schedule and performance bonus. If you meet the qualifications and possess the necessary skills for this role, we invite you to apply and join our team as the Customer Care Manager to drive excellence in customer service and satisfaction.,

As a dedicated and experienced gynecologist, your primary role will involve diagnosing and treating various gynecological conditions in patients. This includes performing breast examinations, prescribing appropriate medications, and identifying malignant tumors within the female reproductive system. Additionally, you will provide guidance to patients on managing menopausal and perimenopausal symptoms. To excel in this role, it is crucial to stay updated with the latest advancements in gynecology and administer the most effective treatments to patients. An exceptional gynecologist should possess outstanding problem-solving abilities and uphold doctor-patient confidentiality at all times. Key Responsibilities: - Conducting annual and routine examinations to diagnose gynecological conditions. - Maintaining and updating patients" medical records. - Offering advice on suitable birth control methods. - Administering various diagnostic tests like Pap smears, STD tests, ultrasounds, hormone profile blood tests, colposcopies, and endometrial biopsies. - Explaining test outcomes, diagnoses, and treatment choices to patients. - Performing surgeries and gynecological procedures such as cervical cryosurgeries, dilation and curettages, pelvic laparoscopies, and sterilizations. - Referring patients to other healthcare specialists when necessary. - Educating patients on reproductive health concerns and disease prevention. Requirements: - Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree. - Valid state license for medical practice. - Certification by the American Board of Obstetrics and Gynecology. - Proven experience working as a gynecologist. - Ability to make prompt decisions. - Strong analytical and problem-solving skills. - Excellent communication abilities. - Empathetic and compassionate approach towards patients.,

The ideal candidate for this position should be ingenious, well-groomed, service-oriented, attentive to details, empathetic, social, good at planning and organizing, excellent at oral and written communication, comfortable working independently and collaboratively, passionate about connecting with teachers and students, and skilled in identifying problems and brainstorming potential solutions. Eligibility Criteria: - Must be a Graduate - Must be aged between 20-35 - Must meet the Height & Weight ratio requirement - Candidates with work experience will be preferred To apply for available positions, you can use our Online Application Form or walk-in with your latest CV to the office address below. For more information, feel free to contact us during our office hours from Mon - Sat, 8AM - 3PM at the telephone number +91 90500 33996 or via email at admin@beanstalkschools.com.,

You will be joining our team as a Registered Nurse for our Intensive Care Unit, General ward, and N.I.C.U at our Hospital in ARRAH. Your primary responsibilities will include providing direct patient care, monitoring patient health, administering medications, and collaborating with other healthcare professionals to develop and execute patient care plans. You will also play a crucial role in educating patients and their families on managing illnesses or injuries and promoting overall health. To excel in this role, you must possess a Registered Nursing License along with relevant certifications. Your clinical skills should encompass patient care, monitoring, and medication administration. Excellent communication and interpersonal skills are essential as you will be working closely with a diverse team of healthcare professionals. Your ability to develop and implement patient care plans, as well as educate patients and their families on health management, will be key to your success. Attention to detail and strong problem-solving skills are vital in ensuring the best possible care for our patients. Your compassionate and empathetic nature will help you in connecting with patients on a deeper level. The ability to thrive in a fast-paced environment is important, and having a Bachelor's degree in Nursing or a related field would be advantageous. If you are passionate about making a difference in the lives of patients and are looking for a rewarding opportunity to grow and develop your skills as a healthcare professional, we would love to hear from you. Please contact us at 7717778079 to explore this exciting opportunity further.,

Scorelabs Hiring for Tele caller Ensure customer satisfaction and provide professional customer support. Maintaining a positive, empathetic, and professional attitude towards customers at all times. Required Candidate profile Any Graduate Fresher / Experienced Should have good communication English +Bengali / Gujrati / Oriya / Assami Responding promptly to customer inquiries.

We are Hiring Customer Service Executives Freshers & Exp People Ensure customer satisfaction and provide Infoemation Maintaining a positive, empathetic, and professional attitude towards customers at all times. Required Candidate profile Minimum Intermediate Qualification Required Age Should be Below 29 years Person Should Speak Marathi or Bengali or Kannada Any One language required

Scorelabs Hiring for Non-Voice process Ensure customer satisfaction and provide professional customer support. Maintaining a positive, empathetic, and professional attitude towards customers at all times. Required Candidate profile Should Have a Minimum 1 Year Of Experience in Only Chat process Should have good communication skills Responding promptly to customer enquiries.

We are looking for a compassionate and patient-focused Counselor to support patients and their families throughout their medical treatment journey. As a female Counselor, you will play a crucial role in providing emotional support and guidance before, during, and after medical procedures. Your key responsibilities will include building confidence in patients by offering clear information about doctors and treatment plans, scheduling appointments based on medical urgency, guiding patients to different departments within the medical facility, ensuring completion of pre-treatment formalities, and coordinating with treating doctors and the Medical Director for patient updates. Additionally, you will be responsible for supporting patients during treatment, educating them and their families about medication and follow-up schedules, monitoring patient progress, and arranging further care if necessary. To excel in this role, you must possess excellent communication skills in Hindi, English, and local dialects. Your soft skills, empathetic nature, approachability, and attentive listening abilities will be essential. Strong analytical and observational skills, along with the ability to handle sensitive situations with discretion and maturity, are also required. You should be comfortable working with individuals of diverse age groups and genders, demonstrating a high level of patience, politeness, and a positive attitude. The ideal candidate should hold a minimum qualification of a Bachelor's degree in Psychology, Social Work, Nursing, or a related field, along with at least 12 years of experience in patient counseling or healthcare support services. This is a full-time, permanent position offering benefits such as leave encashment and Provident Fund. The work schedule involves day and morning shifts, and the role requires in-person work at the designated location. If you meet the qualifications and have the necessary experience, we encourage you to apply for this rewarding opportunity to make a positive impact on patients" lives.,

As a Manager / AVP / DVP - Investor Relations at our client's firm, your primary objective will be to join the Investor Relations team and contribute to the development of a strong investor franchise for the company's funds and portfolio strategies. You will be responsible for creating and maintaining a database of various investors, including corporate treasuries, NBFCs, family offices, and private wealth distributors. Additionally, you will arrange meetings and presentations for potential investors, conduct follow-up calls and meetings, build and maintain relationships with investors, and provide post-investment support. Your key responsibilities will include understanding investor requirements and communicating feedback to the product team, managing end-to-end transaction closures, gaining a sound understanding of represented sectors and entities, gauging investor appetite for new asset classes, networking within the industry, representing the client at conferences and seminars, creating visibility for the client's offerings, and maintaining strong sales experience and networking skills. To excel in this role, you should be a self-starter with strong analytical skills, excellent oral and written communication skills, and the ability to work under pressure, handle multiple assignments, and meet deadlines. You should also possess a strong work ethic, positive attitude, and the ability to work both individually and as part of a team. The minimum qualifications and experience required for this position include an MBA or Postgraduate in Management from a premier institute, Chartered Accountant, or CFA qualification, along with a minimum of 4 years of relevant experience in sales roles such as Private Banking, Private Wealth distribution, Mutual Fund distribution, Private Equity / AIF fund-raising, or similar roles. At our client's firm, we are committed to fostering diversity, equality, and inclusion in the workplace. If you are looking to join a dynamic team and contribute to the growth of the company's investor relations, we would love to hear from you.,

You will be responsible for counselling and business development activities at Infobys Technologies LLP in Mohali. Your main purpose will include conducting biometric testing, counselling sessions, and presentations. Your primary duties will involve calling clients, following up with them, conducting biometric assessments, and delivering presentations. To excel in this role, you should have a graduate degree in Psychology (Masters in Psychology preferred) along with excellent verbal and written communication skills in English. You must be highly independent, proactive, resourceful, and able to multitask effectively. A willingness to learn and comfort with traveling are also essential for this position. If you have 1-4 years of experience, possess high interpersonal and intrapersonal skills, good communication abilities, and empathy, then this career counsellor opportunity might be the perfect fit for you. The salary range offered is competitive and in line with industry standards.,

The Caretaker position at HAPPY OLD AGE HOME in Hyderabad is a full-time on-site role where you will be responsible for providing daily assistance and support to elderly residents. Your main duties will include ensuring their well-being, assisting with personal care, providing medication reminders, preparing meals, conducting housekeeping tasks, and organizing recreational activities. To excel in this role, you must possess a compassionate and empathetic attitude towards the elderly residents. Excellent communication and interpersonal skills are essential for effectively interacting with the residents and addressing their needs. Your ability to efficiently handle various day-to-day tasks will be crucial in maintaining a smooth and comfortable living environment for the residents. While previous experience in caregiving or healthcare is a plus, it is not mandatory. Basic knowledge of first aid and emergency procedures will be beneficial in handling any unforeseen situations that may arise while caring for the elderly residents. If you are looking for a rewarding opportunity to make a positive impact on the lives of elderly individuals, this Caretaker position at HAPPY OLD AGE HOME could be the perfect fit for you. Apply now and be a part of our dedicated team committed to providing quality care and support to our residents.,

As a member of our team at Horizon Hospital in Raipur, you will be part of a cutting-edge healthcare facility dedicated to providing top-notch medical services at an affordable cost. Our goal is to deliver exceptional healthcare by employing highly skilled doctors, utilizing advanced technology, and maintaining top-notch infrastructure in central India, all within a patient-centric environment. In this full-time role as a Job Title at Horizon Hospital, your responsibilities will revolve around caregiving, medicine, nursing, communication, and patient care on a daily basis. Your expertise in caregiving, nursing, and patient care, coupled with a solid foundation in medical knowledge, will be instrumental in delivering quality healthcare services to our patients. To excel in this role, you must possess strong communication skills to effectively engage with both patients and colleagues. Your empathetic and compassionate approach towards patient care will not only create a positive impact but also foster a supportive environment for those under our care. Attention to detail and the ability to collaborate within a team are essential qualities that will contribute to the seamless delivery of healthcare services. Having relevant healthcare certifications and qualifications will further enhance your suitability for this position. While prior experience in a similar role within a healthcare setting is advantageous, it is not a mandatory requirement. Join us at Horizon Hospital and be a part of our mission to redefine healthcare standards in central India.,

The role of Strategic Account Manager at our company is pivotal for maintaining customer relationships and maximizing the potential of key customer accounts. With 7-10 years of experience in Strategic Account Management, you will be responsible for understanding customer needs, engaging in consultative selling, and negotiating pricing agreements. Your expertise in relationship management and ability to grow accounts significantly will be crucial in driving revenue growth and profitability for the key accounts. As a Strategic Account Manager, you will work closely with Solutions Architects and Delivery Managers to align strategies and create an impact within the Customers Organization. Your role involves developing growth strategies for each account, tracking competition, resolving issues, and positioning our company as a dominant player in the market. By applying market research and analysis, you will enhance customer experiences and drive targeted order inflows. To excel in this role, you must be results-driven, have strong relationship-building skills, and be a continuous learner. Your focus on problem-solving, adaptability, and empathy will be essential in building trust with customers and positioning our company as a trusted partner. Additionally, your techno-commercial knowledge, leadership skills, and logical thinking abilities will contribute to the overall success of the organization. Reporting to the Sales Head, you will have the opportunity to make a significant impact on company growth and establish our company as a partner of choice in the Customers organization within a 12-month timeframe. By fostering customer account growth, driving new initiatives, and being the voice of the customer within Lumiq, you will play a key role in shaping the future success of our organization. In return, we offer a range of benefits including Group Medical policies, Maternity Leave, Skill Development opportunities, 100% Sponsorship for certifications, Work-Life balance, Flexible work hours, and Zero Leave tracking. Join us in our mission to build a data company that the industry needs and make a difference in the Financial Services Industry through innovative solutions and strategic account management.,

We are seeking an individual who is passionate about positively impacting the world and believes in the transformative power of happiness. If you resonate with this mission, we invite you to join our happy team at Zariyaa as our Zen expert. The role involves overseeing the Zen Garden, a space designed for people to relax, recharge, and rejuvenate. As a Happiness Consultant, you will play a crucial role in fostering a stress-free and harmonious atmosphere for our client's employees. The primary responsibility includes managing the Mindfulness Room, ensuring it remains serene, organized, and inviting throughout the day. This position is open to candidates with 0-3 years of experience. Your responsibilities will include maintaining the peaceful ambience of the Mindfulness Room, monitoring equipment to ensure proper functionality, and enforcing rules to create a respectful environment for all users. Additionally, you will guide individuals through mindfulness activities and be a point of contact for any queries related to the room. Your role will also involve gathering feedback from users to enhance their experience and liaising with our client/Zariyaa to provide valuable insights. The ideal candidate will possess strong communication skills, empathy, and a passion for wellness and mindfulness. A Master's degree in psychology is required, along with the ability to maintain a positive atmosphere and a calm demeanor while interacting with users. While the position does not focus solely on therapy, you will be responsible for managing the operations of the room and guiding users effectively to promote their well-being. This is a full-time position with benefits such as health insurance and a performance bonus. The job requires day shift availability and the willingness to travel. Proficiency in English is essential for this role. If you are someone who is dedicated to creating a positive impact through mindfulness and well-being, we encourage you to apply for this exciting opportunity with Zariyaa.,

The Customer Service Associate role at Firstsource Solutions involves providing exceptional customer service to clients through various communication channels such as phone, email, and chat. As a frontline representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Your role as a brand ambassador is crucial in maintaining positive relationships with customers and upholding the company's reputation. Key Responsibilities: - Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate information and effective issue resolution. - Handle a wide range of customer concerns including inquiries, product/service issues, billing inquiries, and general questions. - Demonstrate empathy and understanding while addressing customer needs, ensuring a positive customer experience. - Proactively follow up with clients to ensure their concerns are resolved satisfactorily. - Escalate complex issues to appropriate teams for timely resolution. - Adhere to service level agreements (SLAs) and quality standards to meet or exceed customer expectations. - Ensure compliance with company policies, procedures, and data protection regulations. - Analyze customer issues, identify root causes, and implement effective solutions. - Collaborate with internal teams to resolve customer concerns requiring cross-functional support. - Develop a comprehensive understanding of the organization's products and services to provide accurate information to customers. - Stay updated on product/service offerings to address customer inquiries effectively. - Maintain accurate records of customer interactions and resolutions. - Communicate effectively with customers and internal teams using clear and professional language. - Participate in training sessions and skill development programs to enhance customer service and problem-solving abilities. - Provide feedback to improve service efficiency and customer satisfaction. Expected/Key Results: - Achieve high levels of CSAT, NPS scores, and other customer satisfaction metrics. - Adhere to regulatory compliance standards. - Achieve quality scores and process-specific metrics. - Adherence to process SOPs and schedule. Preferred Qualifications and Experience: - Graduate Fresher or Undergraduate with 2 years of experience. - Prior experience in customer service is preferred. Competencies & Skills: - Excellent communication skills in English; proficiency in additional European languages is an advantage. - Strong customer service orientation with the ability to handle challenging situations calmly. - Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. - Empathetic and patient demeanor with a genuine desire to assist customers. - Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. - Willingness to work flexible hours, including weekends and holidays, to support 24/7 customer service operations.,

We are seeking an individual who is passionate about making a positive impact on the world and believes in the transformative power of happiness. If you resonate with these values, we invite you to join our happy team at Zariyaa as our Zen expert. The role involves overseeing the Zen Garden, a space designed for people to relax, recharge, and rejuvenate. As a Happiness Consultant, you will play a crucial role in fostering a stress-free and harmonious atmosphere for our client's employees. This position is open to candidates with 0-3 years of experience. Responsibilities: - Maintain the serene ambience of the Mindfulness Room by ensuring it is well-organized and inviting throughout the day. - Regularly monitor the room and its equipment to ensure everything is in working order and readily available for use. - Enforce the rules and guidelines of the room to create a peaceful and respectful environment for all users. - Guide users through mindfulness activities and healing equipment, with training provided. - Serve as the point of contact for any queries or assistance related to the Mindfulness Room. - Gather feedback from users to enhance the overall experience of the Mindfulness Room. - Collaborate with our client/Zariyaa to share valuable insights and suggestions based on your observations. - Maintain a calm and composed demeanor while handling inquiries or situations. - Willingness to learn how to operate mindfulness instruments and support users effectively. - Ability and willingness to travel, if required. - Proficiency in English is necessary. We are looking for someone who: - Possesses strong communication skills and a friendly approach. - Demonstrates empathy and a passion for wellness and mindfulness. - Holds a Master's degree in psychology. - Takes pride in creating a positive atmosphere. Please note: This position primarily focuses on managing the operations of the room and guiding users in utilizing the space effectively, rather than therapy. Job Type: Full-time Benefits: - Health insurance Schedule: - Day shift Performance bonus Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required),

We are looking for a Patient Care Counselor to join our team at KITES Senior Care in Bangalore. As a Patient Care Counselor, you will be responsible for engaging with patients" families over the phone, providing expert guidance and addressing inquiries with care, patience, and professionalism. Your role will involve using CRM platforms to streamline communication and ensure quality service, leveraging your presence of mind to resolve concerns and offer empathetic solutions. The ideal candidate for this position is someone who is compassionate, empathetic, and a skilled communicator, especially over the phone. Experience in patient or customer care is preferred, as well as familiarity with CRM platforms. Candidates with a background in BAMS, BHMS, or Hospital Management will be given preference. This position is based on-site at KITES Senior Care in Bangalore. If you are ready to bring your compassion and expertise to a team dedicated to senior care, we welcome you to apply or refer someone who would be a perfect fit for this role. Join us in making a meaningful difference in the lives of our patients and their families.,

As a member of our team, you will play a crucial role in facilitating financial assistance for prospective students seeking education abroad. Your responsibilities will include initiating outbound calls to engage with potential clients, understanding their financial needs, and educating them about our education loan products. By effectively communicating product details and eligibility criteria, you will qualify leads and ensure a seamless transition from the Pre-Sales Team to the Sales Team. Your ability to articulate complex information clearly and concisely, along with strong persuasion skills, will be essential in meeting and exceeding monthly/quarterly targets for lead conversion. Throughout the engagement process, your empathetic and patient approach towards potential clients will ensure a positive experience. Collaboration with internal teams and a willingness to contribute to the team's success and the organization's goals are also key aspects of this role. Qualifications for this position include excellent verbal communication skills, the ability to work towards sales targets, and effective collaboration with cross-functional teams. Freshers are encouraged to apply, and proficiency in Hindi is preferred. A Bachelor's degree is also preferred, with at least 1 year of experience in business development. In return for your contributions, we offer a full-time, permanent position with benefits such as a flexible schedule, health insurance, internet reimbursement, leave encashment, life insurance, paid sick time, paid time off, and provident fund. The work schedule includes day shifts with weekend availability, and additional benefits such as performance bonuses and shift allowances are provided. If you are looking to join a dynamic team and make a meaningful impact in the field of education financing, we welcome your application. Please reach out to Shivani Rawat at hr06@bizaccenknnect.com to explore this exciting opportunity further.,

As a Career Counselor, your primary focus will be guiding school students in discovering their interests, strengths, and potential career paths. You will play a crucial role in supporting students to make informed academic and career decisions while instilling confidence in their future endeavors. Your responsibilities will include conducting one-on-one and group counseling sessions, administering career assessments to evaluate students" interests and abilities, helping students explore various academic pathways and career opportunities, and developing age-appropriate guidance materials. Maintaining confidential records of counseling sessions and student progress will also be part of your duties. To excel in this role, you should have prior experience working with school-age students in an educational or counseling environment. Strong communication, listening, and motivational skills are essential, along with an empathetic, student-friendly, and culturally sensitive approach. Your ability to effectively engage with students and parents, as well as familiarity with career assessments and psychometric tools, will be beneficial. By joining our team, you will have the opportunity to work in a positive and student-centered environment. You can opt for full-time or part-time work based on your availability and preference. Additionally, you will have the chance to conduct workshops, create impactful career programs, and benefit from flexible work options that suit your schedule. This role offers personal growth opportunities and avenues for professional development, making it an ideal fit for individuals passionate about making a positive impact on students" career journeys.,

We are seeking a qualified and compassionate Consultant Psychiatrist to join the mental health team at Mind & Brain Hospital. The role involves providing expert psychiatric assessment, diagnosis, and treatment to both inpatient and outpatient clients, while working closely with a multidisciplinary team to deliver holistic, evidence-based mental healthcare. Key Responsibilities Clinical Care Conduct comprehensive psychiatric evaluations , diagnoses, and formulate individualized treatment plans. Manage a wide range of psychiatric conditions: mood disorders, psychosis, anxiety, substance abuse, personality disorders, etc. Prescribe medications with appropriate monitoring and risk assessment. Provide crisis intervention and emergency psychiatric care as needed. Inpatient & Outpatient Management Attend daily ward rounds and supervise inpatient care. Maintain regular OP consultations with proper follow-ups and documentation. Coordinate with the psychology and nursing teams for integrated patient care. Documentation & Legal Compliance Maintain accurate and up-to-date medical records , prescriptions, case notes, and discharge summaries. Ensure compliance with Mental Healthcare Act 2017 and hospital policies. Complete medico-legal documentation when necessary. Team Collaboration Collaborate with psychologists, social workers, nurses, and occupational therapists. Participate in case conferences, departmental meetings, and care planning. Provide clinical guidance and mentorship to junior doctors and interns. Patient & Family Engagement Educate patients and their families about illness, treatment, recovery, and medication compliance. Offer supportive counselling and manage expectations around long-term psychiatric care. Qualifications MBBS + MD/DNB in Psychiatry (recognized by MCI/NMC) Valid registration with State Medical Council Role & responsibilities Preferred candidate profile

Job Title: Telecalling & Receptionist Location: Praanavaidya Hospital, [Rajajinagar, Bangalore] Job Type: Full-Time Experience: 05 years (Freshers can apply) Education: Minimum 10+2; Degree preferred Languages: Fluency in English, Kannada, and Hindi (preferred) Key Responsibilities: Reception Duties: Greet and assist patients, visitors, and vendors at the front desk Manage check-in/check-out procedures and maintain patient records Handle appointment scheduling, rescheduling, and cancellations Coordinate with doctors and nurses for patient queries and appointments Maintain cleanliness and orderliness at the reception area Telecalling Duties: Answer incoming calls promptly and professionally Make outbound calls for appointment confirmations, follow-ups, and feedback collection Provide accurate information about hospital services, departments, and timings Handle inquiries, complaints, and direct calls to appropriate departments Maintain call logs and telecommunication records Required Skills: Excellent communication and interpersonal skills Proficiency in MS Office and basic computer skills Ability to multitask and stay organized in a busy environment Friendly, empathetic, and professional demeanor Prior experience in a hospital or clinic setting is an advantage Benefits: Competitive salary based on experience Training and growth opportunities Supportive work environment Employee health benefits (if applicable)