Customer Success Manager

At ZeroNorth, we combine innovation with purpose, driving real change in the maritime industry through our SaaS solutions. Working with us means having the opportunity to directly impact global sustainability while helping our customers succeed. Were looking for an experienced shipping professional, someone who knows life onboard or ashore, and is now ready to help global customers succeed through tech. This role is ideal for someone based in India (Mumbai or Chennai) who wants to pivot from ship or shore-based operations into a strategic, high-growth SaaS role. If you have experience in maritime commercial operations, chartering, vessel performance or bunker operations, and enjoy working with customers, solving problems, and driving technology adoption, this is your opportunity to grow into a strategic role. You will be the trusted advisor to our customers, ensuring they achieve measurable business value. You will work cross-functionally with sales, product, and development teams while maintaining strong relationships with C-level stakeholders. Key responsibilities: Run strategic customer meetings like Steerco, QBRs and business performance reviews virtually and on-site Own and grow customer relationships, engaging both technical and senior commercial stakeholders Collaborate internally with Product, Tech, and Data teams to ensure customer needs are met Track adoption and performance metrics, proactively addressing gaps Identify upsell opportunities and work with Sales to expand relationships Deliver training sessions and enablement workshops tailored to operational and technical users Bring customer feedback to product teams to help evolve our solutions Work as part of a global CSM team and report to the Regional Leads for Customer Success Your profile: Maritime industry experience (preferred: commercial operations, vessel operations, bunker operations & maritime SaaS). Strong understanding of customer relationship management and ability to engage with C-level executives. Experience in project management methodologies, helping structure processes for smooth execution. Strong problem-solving and analytical skills, with the ability to translate complex data into strategic customer actions. Comfortable working in a fast-paced, dynamic environment that values high performance. Excellent verbal and written communication skills, able to simplify complex topics for diverse audiences. Passion for leveraging AI-powered solutions and automation to enhance efficiency and improve decision-making.