Job
Description
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These cookies are necessary to make the site work properly, and are always set when you visit the site. These cookies collect information to help us understand how the site is being used. These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Youtube, Vimeo, Linkedin, Google, Meta Decline all non-necessary cookies ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo. We are leading the industrys green transition, enabling our partners to leverage data for actionable decarbonization efforts. Customer Success Manager at ZeroNorth At ZeroNorth, we combine innovation with purpose, driving real change in the maritime industry through our SaaS solutions. Working with us means having the opportunity to directly impact global sustainability while helping our customers succeed. Were looking for an experienced shipping professional, someone who knows life onboard or ashore, and is now ready to help global customers succeed through tech. This role is ideal for someone based in India (Mumbai or Chennai) who wants to pivot from ship or shore-based operations into a strategic, high-growth SaaS role. If you have experience in maritime commercial operations, chartering, vessel performance or bunker operations, and enjoy working with customers, solving problems, and driving technology adoption, this is your opportunity to grow into a strategic role. You will be the trusted advisor to our customers, ensuring they achieve measurable business value. You will work cross-functionally with sales, product, and development teams while maintaining strong relationships with C-level stakeholders. Key responsibilities: Run strategic customer meetings like Steerco, QBRs and business performance reviews virtually and on-site Own and grow customer relationships, engaging both technical and senior commercial stakeholders Collaborate internally with Product, Tech, and Data teams to ensure customer needs are met Track adoption and performance metrics, proactively addressing gaps Identify upsell opportunities and work with Sales to expand relationships Deliver training sessions and enablement workshops tailored to operational and technical users Bring customer feedback to product teams to help evolve our solutions Work as part of a global CSM team and report to the Regional Leads for Customer Success Your profile: Maritime industry experience (preferred: commercial operations, vessel operations, bunker operations & maritime SaaS). Strong understanding of customer relationship management and ability to engage with C-level executives. Experience in project management methodologies, helping structure processes for smooth execution. Strong problem-solving and analytical skills, with the ability to translate complex data into strategic customer actions. Comfortable working in a fast-paced, dynamic environment that values high performance. Excellent verbal and written communication skills, able to simplify complex topics for diverse audiences. Passion for leveraging AI-powered solutions and automation to enhance efficiency and improve decision-making. About ZeroNorth At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimise operations and align commercial success with environmental impact. We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line. Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Lets make global trade green. Role Senior Talent Acquisition Partner People Our Workspace & Culture As ZeroNorth continues to grow, our leadership in shipping digitalization only strengthens. We firmly believe that unity drives progress. With a team composed of the industry s most inventive minds, tech enthusiasts, and visionary thinkers, we foster a culture where collaboration is paramount, deeply rooted in the core of our mission. Located in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; its a symbol of our commitment to teamwork, valuing insights over hierarchy, and embracing adaptability. As we navigate our growth and respond to the evolving needs of our team, we fully support a dynamic work environment, offering both in-house and remote work options. About ZeroNorth At ZeroNorth, were on a mission to make global trade greener every day. In a world where regulations, geopolitical shifts, and environmental concerns shape the maritime industry, we aim to create positive impact and drive towards zero emissions. Data-Driven Impact Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain. Partnering for Success We re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet. Together, we can make global trade green. Already working at ZeroNorth? 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