Customer Success Manager

Zepcruit

0 years

3 - 5 Lacs

pune maharashtra india

Posted:18 hours ago| Platform:

Apply

Skills Required

chat documentation onboarding outreach crm

Work Mode

On-site

Job Type

Full Time

Job Description

Respond to user queries via chat, email, or call in a timely, empathetic, and effective manner
Troubleshoot platform issues and escalate to tech team if required
Guide job seekers and recruiters through registration, interview setup, or platform usage
Maintain knowledge base documentation and suggest improvements for self-serve help
Initiate outbound calls emails or WhatsApp messages to leads primarily B2B recruiters
Clearly articulate Zepcruit's product benefits and convert interest into product demos or sign-ups
Follow up with leads and nurture them through the onboarding funnel
Maintain detailed records of outreach and progress in CRM tools
Build and maintain trust-based relationships with users and HR teams
Follow up with relevanty job seekers to sign up and apply for open jobs
Collect feedback and relay actionable insights to the product and sales teams
Ensure every recruiter onboarded feels supported and is nudged toward success

More Jobs at Zepcruit

Customer Success Manager

Pune/Pimpri-Chinchwad Area

Experience: Not specified

Salary: Not disclosed

Customer Service Associate Job

Pune, Maharashtra, IN

1.0 - 1.0 yrs

INR 3 - 4 Lacs

Recruitment Specialist

Pune/Pimpri-Chinchwad Area

3.0 - 3.0 yrs

Salary: Not disclosed

Brand Manager

noida, uttar pradesh, india

Experience: Not specified

INR 0 - 0 Lacs

Accounts Payable Specialist

gurugram, haryana, india

Experience: Not specified

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.