Customer Success Manager

Role Overview: As a Customer Success Manager at our organization located in Calicut, you will play a vital role in ensuring the success of our clients. Your main focus will be on guiding clients through onboarding, fostering long-term relationships, and ensuring their success with our platform. Acting as the liaison between clients and internal teams, you will be the voice of the customer and a trusted advisor. Key Responsibilities: - Lead client onboarding and training sessions to help them maximize the benefits of our platform. - Establish and maintain strong relationships with clients through regular communication, feedback sessions, and strategic discussions. - Identify upsell and cross-sell opportunities aligned with client objectives, collaborating with sales and product teams. - Resolve client concerns promptly and efficiently in collaboration with our support team. - Monitor client usage and health metrics to proactively address any risks and enhance user engagement. - Advocate for clients by providing insights and strategic recommendations to help them achieve their goals. Qualification Required: - Bachelor's degree in any discipline. - Minimum of 2 years of experience in customer success, account management, or a client-facing role. - Excellent communication skills in English; proficiency in Hindi is a plus. - Strong interpersonal skills, ability to manage multiple accounts effectively, and experience working with CRM systems. - Strong analytical skills, comfortable working with performance metrics and data insights, and a proactive, customer-first mindset. Note: Omitting any additional details of the company as it was not present in the provided job description.,