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Radancy
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Customer Success Manager

Customer Success Manager

Radancy

4 - 9 years

6 - 11 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

analytical skills digital media interpersonal skills talent acquisition saas cloud manager technology account management professional services customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Radancy is transforming how companies connect with candidates through our SaaS talent acquisition platform. As a Customer Success Manager at Radancy, you ll play a pivotal role in driving successful adoption, retention and growth of our Radancy Talent Acquisition Cloud and professional services for our valued customers. Your primary responsibility will be to serve as the main point of contact for assigned accounts, forging strong and lasting relationships while strategically leveraging our data-driven platform to optimize their hiring outcomes and ROI. Your exceptional organizational and communication skills, coupled with a deep understanding of our platform and its value proposition, will be instrumental in achieving success in this role. Through close collaboration with cross-functional teams, you will ensure that our customers meet their goals and key performance indicators (KPIs) effectively.

Responsibilities

Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those needs
Build and execute media and creative strategies to solve customer s hiring and talent attraction challenges.
Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy s data-driven platform and programmatic adtech components
Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams
Analyze data to extract insights to inform actionable changes that will accelerate performance
Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
Educate and inform customers on platform updates and training
Monitor and report on customer engagement and adoption of Radancy products
Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy

Qualifications

4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services
Strong understanding of digital media landscape
Ability to manage creative, software and media projects
Strong communication, presentation and interpersonal skills
Proven ability to manage and prioritize multiple tasks and projects
Strong problem-solving and analytical skills
Bachelors degree in business, marketing or a related field preferred
Experience with SaaS products and professional services highly valued

Company Values:

At Radancy, we are dedicated to the core values that guide our work and culture:

Innovative Spirit
Innovation leads the way. We have a rich history of developing and delivering what s new and next while valuing every voice on our team. Together, we re shaping the future and leading the industry forward.
Rewarding Impact
Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people s lives and inspires our team to advance technology with purpose.
Performance Driven
Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
Supportive Teams
Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

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Software Development

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Customer Success Manager