Customer Success Manager

Company Description QuestionPro is a leading provider of online survey software, serving over 2 5 million users across 40 countries Our software enables users to create, distribute, and analyze surveys, as well as conduct polling, tablet-based mobile research, and data visualization For over ten years, we have supported Fortune 100 companies, academic institutions, small businesses, and individual researchers with our innovative technology Learn more at www questionpro com Role Description This is a full-time on-site role for a Customer Success Manager located in Pune The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining relationships, enhancing customer retention, and providing exceptional customer service The role involves analyzing customer data to inform strategies and improve the customer experience Qualifications Customer Satisfaction, Customer Retention, and Customer Service skills Strong Analytical Skills Relationship Building capabilities Excellent written and verbal communication skills Ability to work independently and collaboratively with a team Experience in the SaaS or technology industry is a plus Understanding of research industry is a plus Show more Show less