Customer Success Manager

Customer Success Manager

About Insurtech:

About Pazcare:

About the Team:

LOCATION : Bangalore

Roles & Responsibilities:

• Client Portfolio Management:

  Develop, manage, and grow client portfolios for Group Medical Insurance, ensuring sustained business growth and profitability.

• Customer Experience Enhancement:

  Analyse customer data to continuously improve the customer experience and minimize churn.

• Product Demonstrations:

  Conduct engaging product and dashboard demonstrations to showcase our solutions.

• Onboarding & Processes:

  Enhance onboarding processes to ensure smooth and effective customer integration.

• Mediation & Resolution:

  Act as a liaison between clients, insurers, and TPAs, addressing and resolving customer requests and complaints.

• Product Development:

  Contribute to product design and development based on customer feedback and market trends.

Requirements:

• Educational Background:

  Graduation or Post Graduation from a top-tier business school.

• Experience:

  Proven track record in customer success, with exceptional skills in client handling, team management, client prospecting, and conversion.

  Freshers to 1 plus years of experience.

• Communication Skills:

  Exceptional verbal and written communication skills with the ability to effectively present and negotiate.

• Organizational Skills:

  Highly organized, able to multitask, and manage multiple client portfolios with a proactive approach.

• Technical Proficiency:

  High computer literacy, including proficiency in MS Excel and MS PowerPoint, with a quick aptitude for learning new software.

• Customer Success Expertise:

  Deep knowledge of customer success processes, with a passion for delivering excellent service and a patient, active listening approach.

Key Attributes:

• Strategic Thinker:

  Ability to analyse and act on data to drive customer satisfaction and business growth.

• Team Leader:

  Strong leadership skills to manage and motivate teams effectively.

• Client-Focused:

  Skilled in prospecting and converting leads into loyal clients.

Why Join Us?

• Growth Opportunities:

  Be part of a forward-thinking company that values innovation and professional development.

• Dynamic Environment:

  Work in a collaborative and energetic team atmosphere in the vibrant city of Bangalore and Pune.

• Competitive Benefits:

  Enjoy a comprehensive benefits package and a rewarding career path.

If you are passionate about customer success and have the skills and experience were looking for, we invite you to apply and help us make a difference in the world of Group Medical Insurance.

Apply Now!