Customer Success Manager

Key Responsibilities

- Own customer relationships post-sale, ensuring smooth onboarding and ongoing adoption.

- Act as the main point of contact for customer needs, issues, and escalations.

- Develop success plans to help customers achieve measurable business outcomes.

- Partner with Sales, Product, and Support teams to deliver a seamless customer experience.

- Monitor customer health metrics and proactively identify expansion opportunities.

- Collect and share customer feedback to inform product improvements. 

Requirements

- 3–5 years of experience in Customer Success, Account Management, or a client-facing role.

- Strong communication, relationship-building, and problem-solving skills. 

- Ability to understand customer goals and align them with our's offerings.

- Highly organized, with the ability to manage multiple accounts. 

- Tech-savvy and comfortable with SaaS platforms, CRM tools, and analytics.

Why US?

- Be part of a fast-growing, innovative team shaping the future of AI-driven solutions.

- Opportunity to make a direct impact on customer outcomes and company growth.

- Collaborative and supportive work culture with room for career development.