Jobs
Interviews
Darwinbox logo

Customer success manager (MENA)

7 years

0 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform: Linkedin logo

Apply

Skills Required

technology sap oracle workday finance management vision salesforce engagement drive retention support resolve surveys consulting hrms excel word powerpoint agility persistence

Work Mode

On-site

Job Type

Full Time

Job Description

Darwinbox is the fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: DP World, Masafi, DIFC, Abu Dhabi Department of Finance, Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Responsibilities:

  • Manage a team of techno-functional consultants and provide recommendations on the process to Darwinbox’s enterprise clients
  • Act as a techno-functional consultant and provide recommendations on process
  • Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own
  • Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
  • Drive product adoption, increasing overall retention and achieve process success for customers
  • Support clients during critical HR events like Appraisal, Increments etc.
  • Support clients to resolve queries or bugs, as and when required
  • Gather feedback on product experience during the entire customer lifecycle via targeted surveys
  • Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
  • Share best practices with clients on how to achieve product success with Darwinbox
  • Identify risks proactively, mitigate and escalate as deemed appropriate

Requirements:

  • MBA/PGDM (preferably in HR) or relevant work experience after BE/BTech
  • 7+ years of experience in HR transformation & change management/HCM implementation and
  • customer management roles / HR consulting roles
  • Understanding of Technology systems. HRMS system implementation and understanding would be preferred
  • Good in MS Excel, Word and Powerpoint
  • Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch
  • Experience in supporting MENA clients is preferred

More Jobs at Darwinbox

Supervisor - C&R - CRPDNC INTK

Bengaluru, Karnataka

6 - 4 yrs
|

Salary: Not disclosed

Associate - DFLT SER

Bengaluru, Karnataka

Experience: Not specified

|

Salary: Not disclosed

Project Manager

Hyderabad, Telangana, India

5 - 8 yrs
|

Salary: Not disclosed

Supervisor - REO

Bengaluru, Karnataka

Experience: Not specified

|

Salary: Not disclosed

Associate - C&R

Bengaluru, Karnataka

3 - 2 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Darwinbox logo
Darwinbox

Information Technology and Services

Hyderabad

RecommendedJobs for You

Darwinbox logo

Customer success manager (MENA)

Darwinbox

Hyderabad, Telangana, India

Darwinbox logo

Customer success manager (MENA)

Darwinbox

Hyderabad, Telangana, India