Customer Success Manager

Location

Stipend

Duration:

Summary

Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.

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• Manage relationships with International clients to ensure successful onboarding, product adoption, retention, and satisfaction.

• Guide and support customers in becoming strong advocates for our products through regular communication and consultation.

• Understand customer business objectives and help them achieve success using our SaaS solutions.

• Proactively identify common issues and resolve them swiftly and professionally.

• Act as the voice of the customer internally and coordinate with support, product, and engineering teams.

• Identify and develop opportunities for up-selling or expanding product usage.

• Respond to customer queries via email, phone, and video calls with clarity and confidence.

Qualifications:

• Excellent verbal and written English communication skills — ability to engage confidently with international clients.

• Clear understanding or strong interest in Customer Success, SaaS products, or Tech-based solutions.

• A techno-commercial mindset with the ability to understand customer needs and product workflows.

• A degree in engineering, business, or communication is preferred.

• Strong interpersonal skills with the ability to work both independently and collaboratively.

• Willingness to work in different time zones, including occasional weekends or off-hours as per business needs.