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Deltax
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Customer Success Manager

Customer Success Manager

Deltax

1 - 5 years

5 - 9 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

customer success customer service client relationship business development strategic planning account management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Customer Success Role

DeltaX is looking for an enthusiastic person who will lead the Account services team and be instrumental in the development and maintenance of key client relationships

In addition to understanding clients needs and challenges, you will also be responsible for the deliverables of this team.

Your day to day responsibilities shall encompass:

Strategic optimization of client accounts, by developing understanding nuances of our clients' businesses and needs

Ensuring quality and timeliness of team deliverables

Providing strategic directions, define processes, set up systems for the team

Based on your own critical thinking and innovation skills develop and train the team

Manage overall health of the department

Report to the senior team and work along with them to grow our business as a whole Aiding new business efforts including development of case studies, success stories that demonstrate impact of our services

What you'll need to succeed in the role:

Proactive, someone who looks for optimizing opportunities

Strong EQ to build relationships and trust with clients

High level of passion and energy to excite teams internally and externally

Problem-solve quickly and effectively with others

Architect and deliver compelling presentations

Strong verbal and written communication, strategic planning and project management skills

Hands on campaign execution & project management experience Prior experience of account management / customer service Extremely strong in written and oral communication Extremely organized and detail oriented in nature.

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Customer Success Manager