Customer Success Manager

Company Description

FlixStock, founded in 2015 and headquartered in Singapore with a global presence, specializes in AI-driven solutions to accelerate fashion brands’ time-to-market for high-quality, catalog-ready images. As the premier Full Stack Fashion Supply Chain solution provider, FlixStock aids brands and retailers in digitizing their workflows by offering innovative products, including FlixStudio, FlixModel, and Flix3D, which transform product photography and virtual garment creation. These tools provide cost-effective, scalable solutions for creating professional imagery and virtual samples, designed to meet the demands of fast-paced e-commerce. Committed to revolutionizing the fashion industry, FlixStock empowers brands worldwide to streamline their operations and enhance their visual identity.

About the Role

Client Success Manager

The ideal candidate will combine strategic thinking, creative understanding, and operational excellence to represent our organization’s work to global clients while serving as a trusted advisor. This role requires a strong sense of ownership, a proactive mindset, and the ability to get things done with precision and accountability.

Key Responsibilities

● Serve as the primary liaison between international clients and internal teams, ensuring clear communication and alignment on all deliverables.

● Develop a deep understanding of each client’s brand, business goals, and creative needs to deliver impactful solutions.

● Manage project timelines, expectations, and deliverables across cross-functional teams, including creative, strategy, and production.

● Build and maintain long-term client relationships rooted in trust, transparency, and value creation.

● Lead client meetings, presentations, and performance reviews with confidence and professionalism.

● Monitor project performance and client satisfaction, proactively addressing concerns and identifying improvement opportunities.

● Collaborate with internal teams to maintain consistent quality and timely execution of all creative outputs.

● Identify opportunities for account growth, cross-selling, and broader strategic partnerships.

Qualifications & Experience

● 5–10 years of experience in client servicing, account management, or client success within a creative agency, studio, advertising firm, e-commerce brand, or apparel/fashion company.

international clients (Europe, UK, US)

● Strong understanding of creative processes, digital marketing, content production, and brand communication.

● Exceptional interpersonal, communication, and presentation skills.

● Ability to manage multiple projects simultaneously with strong attention to detail and deadlines.

● Demonstrated ability to collaborate effectively across creative and operational teams.

● Bachelor’s or Master’s degree in Marketing, Communications, Business, or a related field preferred.

Key Attributes

● Strong sense of ownership and accountability.

● “Get-it-done” attitude with a focus on execution and results.

● Client-centric with strong commercial understanding.

● Solutions-driven and strategic thinker.

● Highly organized, proactive, and adaptable in dynamic environments.

● Confident communicator with a professional presence.

Additional Requirements (Must-Haves)

Experience in e-commerce, fashion/apparel, or creative agency industry

Hands-on experience dealing with international clients in Europe, the UK, and the US

Someone who understands images, creative requirements, and visual quality