Customer Success Manager - Enterprise

Job Title:

About Pazcare

Pazcare

We work closely with HR leaders to deliver a seamless experience that benefits employees and organizations alike. As we scale rapidly, we are looking for passionate professionals who can deliver a best-in-class customer experience to our enterprise clients.

Role Overview

Customer Success Manager – Enterprise

Key Responsibilities

• Own end-to-end relationship management for enterprise accounts post-sales.
• Lead onboarding and implementation in close coordination with internal teams.
• Build and maintain strong relationships with key decision-makers (CHROs, HR Heads, Admins, etc.).
• Conduct Quarterly Business Reviews (QBRs) and proactive check-ins to assess product adoption, benefit utilization, and client satisfaction.
• Monitor client health metrics, identify churn risks early, and work towards proactive resolution.
• Collaborate with Claims, Support, Product, and Ops teams to resolve client concerns and drive service excellence.
• Ensure 100% renewal and identify upsell opportunities aligned with client needs.
• Share client feedback and data-backed insights internally to improve product and processes.
  

What We’re Looking For

• 2–8 years of experience in Customer Success, Account Management, or Enterprise Client Relationship roles.
  

• Preferred industry experience:

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  Banking, Insurance, Financial Services (BFSI)

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  HRTech, InsurTech, or SaaS platforms

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  Consulting or IT/ITES working with enterprise clients

• Strong stakeholder management skills, especially with HR/Admin/CXO levels.
• Analytical mindset with comfort working with claims, utilization reports, and client engagement data.
• Excellent verbal and written communication skills.
• High ownership, problem-solving attitude, and ability to thrive in a fast-paced environment.
• Hands-on experience with tools like Google Sheets, CRM platforms, and customer success dashboards.
  

Why Join Pazcare?

• Join a high-growth company that’s redefining employee healthcare and benefits in India.
• Work with top enterprise brands and decision-makers.
• Transparent, inclusive, and fast-paced work culture.
• Opportunities to grow across roles and teams as we scale.