Customer Success Manager

Job Title: Customer Success Manager (CSM)

Location: Kerala (Ernakulam, Pala, Thodupuzha, Kottayam, Thiruvalla, Chengannur, Perunthalmanna)

Job Type: Full-time

Experience Required: Minimum 2 years

Reports To: Executive Manager (Finance)

Industry: Education / Training / EdTech

Immediate Joining Preferred

Company Overview

Enbridg is Kerala’s No.1 Career Training Campus, offering industry-ready, placement-supported programs in Logistics,

Accounting, Hospitality, and more. We specialize in bridging the gap between education and employment by

empowering students through skill-based training and support.

Job Summary

We are seeking a highly responsible and target-oriented Customer Success Manager (CSM) to oversee the post

admission phase of the student journey. This role focuses on ensuring timely fee collections, managing customer

support, and providing a seamless handover from the sales team to the academic and finance departments. The

ideal candidate will be a proactive communicator, skilled in customer relationship management, and experienced in

handling financial follow-ups.

Key Responsibilities

• Manage and execute post-admission handovers from the sales team
• Build strong relationships with enrolled students and parents to ensure satisfaction and trust
• Follow up on pending payments and ensure timely fee collection as per scheduled deadlines
• Handle student/parent queries related to payment, enrollment, or support
• Escalate and resolve financial or service-related issues with the finance and academic teams
• Maintain accurate records of communication, payments, and support interactions in CRM
• Generate daily and weekly reports on collections, dues, and customer interactions
• Work closely with the Executive Manager (Finance) to meet collection targets and customer success KPIs

Qualifications & Skills

• Minimum 2 years of experience in customer service, fee collection, or post-sales support
• Strong interpersonal and communication skills in Malayalam and English
• Experience in handling CRM systems, MS Excel, and follow-up mechanisms
• Well-organized, responsible, and target-driven
• Professional and empathetic approach to resolving customer concerns
• Ability to handle pressure and meet monthly targets

Preferred Attributes

• Background in education or training sector preferred
• Good negotiation and persuasion skills
• Strong sense of accountability and urgency
• Customer-first mindset with attention to detail

Benefits

• Competitive salary with target-based incentives
• Work with Kerala’s leading career training brand
• Supportive and structured work environment
• Career advancement opportunities in operations and finance management

How to Apply

Send your updated resume to hrd@enbridg.com / bdh@enbridg.com

or

WhatsApp: “Customer Success Manager – [Your Name]” to +91-7736357925 / +91-8943920009

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person

Speak with the employer
+91 7736357925