Customer Success Manager

Customer Success & Partnerships for AI Products - 100% Remote Job

Were Devi AI a fast-growing US-based company, we built AI agents to automate accounting, sales, and marketing prep for small businesses and accountants.

Customer Success & Partnerships Manager

What Youll Do:

• Chat & email support: fast, clear, human responses.
• Onboard new users & accounting firms (chat, email, calls).
• Outreach: follow up with leads and firm partners.
• Share product feedback and improve help docs.

What You Must Have:

• Excellent written & spoken English.
• Open to work US/EU timezones. Flexible schedule
• 1-3 year in SaaS support, sales, onboarding, or partnerships. Either.
• Business degree or relevant experience
• Basic understanding of AI tools. Comfortable using chat tools, CRM, and AI platforms.

Application Requirement – Video responses only

Record a short video answering 4 questions in ONE continuous Video, send via WhatsApp.

1. Describe a time when multiple customers were upset with you simultaneously. How did you handle it internally and externally?

2. A customer says 'Your AI product is ruining my business.' Record your immediate response.

3. What gets you genuinely excited about helping someone solve a problem? Give us a specific recent example.

4. Explain our AI product Bookeeping.ai core value in 30 seconds to an accountant using QuickBooks

Send via Whatsapp on +1 773 828 4411