Customer Success Manager – Childcare Enterprise SaaS (Remote, India – U.S. Hours)

📌 Important: To Apply

Please complete the following:

1. Math/Logic Quiz (https://forms.gle/dnh8NdeCJKwDTK9r8)

2. SaaS Skills Self-Assessment Questionnaire (https://forms.gle/JJXMhsRm4jToUxSZA)

Send your resume with a cover letter

jobs@icaresoftware.com

Applications submitted without the above will not be considered.

About the Role

Customer Success Managers

strategic onboarding

full-time remote role requiring work during U.S. business hours

What You’ll Do🧭 Onboarding (Implementation)

• Discover and document each client’s business needs
• Configure the software to fit those needs and validate with test cases
• Deliver training to stakeholders (owners, directors, admins)
• Serve as a trusted consultant during rollout

🛠️ Ongoing Support

• Provide Tier 2/3 support on business issues (e.g., finance, administration, reporting, child development outcomes, BI/AI tools)
• Troubleshoot user issues and coordinate with the dev team when needed
• Strengthen relationships with customers by understanding their evolving goals

What We’re Looking For

• Experience in

  Customer Success, Client Onboarding, or Account Management

  for a B2B SaaS product
• Strong

  business communication

  and

  problem-solving

  skills
• Experience in the

  childcare or education industry

  is a strong plus
• Hands-on experience with

  CRMs

  (e.g., HubSpot) or ticketing tools
• The ability to work

  independently

  and follow structured workflows
• Availability to work

  full-time during U.S. business hours

  (IST evening/night shift)

About iCare Software (

iCare is a U.S.-based enterprise SaaS company with 25+ years of industry experience. We help early education organizations streamline operations, improve financial performance, and enhance child development tracking through powerful, flexible software.

Remote – India-based applicants only

Work hours: U.S. business hours (6:00 PM – 4:00 AM IST)

Apply by emailing your resume + cover letter to: jobs@icaresoftware.com

Let’s transform childcare together.