Customer Success Manager – Childcare Enterprise SaaS (Remote, India – U.S. Hours)

📌 Important: To Apply

Please complete the following:

1. Math/Logic Quiz (https://forms.gle/dnh8NdeCJKwDTK9r8)
2. Enterprise SaaS Questionnaire (https://forms.gle/PLm3qY67TMGK4ePV7)

Send your resume with a cover letter

jobs@icaresoftware.com

Applications without the above will not be considered.

About iCare Software and the CSM Role

iCare is a U.S.-based enterprise SaaS company with 25+ years of industry experience. We help early education organizations streamline operations, improve financial performance, and enhance child development tracking through powerful, flexible software.

Customer Success Managers

strategic onboarding

full-time remote role requiring work during U.S. business hours

Let’s transform childcare together.

What You’ll Do

🧭 Onboarding New Customers (Implementation)

• Business Consulting

  : Hold meeting/s to discover and document each client’s business needs

• Solution Engineering

  : Discuss potential solutions internally and get customers’ approvals. Configure the approved solution in the software and validate with test cases

• Training

  : Deliver training to stakeholders (owners, directors, admins)

• Go Live Help

  : Serve as a trusted consultant during rollout

🛠️ Ongoing Support

• Provide Tier 2/3 support on business issues (e.g., finance, administration, reporting, child development outcomes, BI/AI tools)

• Troubleshoot user issues and coordinate with the dev team when needed

• Strengthen relationships with customers by understanding their evolving goals

What We’re Looking For

• Experience in

  Customer Success, Client Onboarding, or Account Management

  for a B2B SaaS product

• Strong

  business communication

  and

  problem-solving

  skills

• Experience in the

  childcare or education industry

  is a strong plus

• The ability to work

  independently

  and follow structured workflows

• Availability to work

  full-time during U.S. business hours

  (IST evening/night shift)