📌 Important: To Apply Please complete the following: Math/Logic Quiz (https://forms.gle/dnh8NdeCJKwDTK9r8) SaaS Skills Self-Assessment Questionnaire (https://forms.gle/JJXMhsRm4jToUxSZA) Send your resume with a cover letter explaining why this is the right job for you to: 📧 jobs@icaresoftware.com Applications submitted without the above will not be considered. About the Role iCare Software is hiring Customer Success Managers to join our team remotely from India . We are a leading enterprise SaaS platform serving childcare centers, Montessori schools, afterschool programs, and early education providers across the U.S. This hands-on role involves both strategic onboarding and technical customer support . You will work closely with new and existing clients to ensure their success — from implementation and training to ongoing support and optimization. You’ll need to be ready on day one with a solid understanding of B2B SaaS processes, workflows, and customer success best practices. ⏰ This is a full-time remote role requiring work during U.S. business hours (typically 6:00 PM to 4:00 AM IST). What You’ll Do🧭 Onboarding (Implementation) Discover and document each client’s business needs Configure the software to fit those needs and validate with test cases Deliver training to stakeholders (owners, directors, admins) Serve as a trusted consultant during rollout 🛠️ Ongoing Support Provide Tier 2/3 support on business issues (e.g., finance, administration, reporting, child development outcomes, BI/AI tools) Troubleshoot user issues and coordinate with the dev team when needed Strengthen relationships with customers by understanding their evolving goals What We’re Looking For Experience in Customer Success, Client Onboarding, or Account Management for a B2B SaaS product Strong business communication and problem-solving skills Experience in the childcare or education industry is a strong plus Hands-on experience with CRMs (e.g., HubSpot) or ticketing tools The ability to work independently and follow structured workflows Availability to work full-time during U.S. business hours (IST evening/night shift) About iCare Software ( https://icaresoftware.com/) iCare is a U.S.-based enterprise SaaS company with 25+ years of industry experience. We help early education organizations streamline operations, improve financial performance, and enhance child development tracking through powerful, flexible software. 📍 Remote – India-based applicants only 🕒 Work hours: U.S. business hours (6:00 PM – 4:00 AM IST) 📧 Apply by emailing your resume + cover letter to: jobs@icaresoftware.com Let’s transform childcare together.
📌 Important: To Apply Please complete the following: Math/Logic Quiz (https://forms.gle/dnh8NdeCJKwDTK9r8) Enterprise SaaS Questionnaire (https://forms.gle/PLm3qY67TMGK4ePV7) Send your resume with a cover letter explaining why this is the right job for you to: 📧 jobs@icaresoftware.com Applications without the above will not be considered. About iCare Software and the CSM Role iCare is a U.S.-based enterprise SaaS company with 25+ years of industry experience. We help early education organizations streamline operations, improve financial performance, and enhance child development tracking through powerful, flexible software. We are hiring Customer Success Managers to join our team remotely from India . This hands-on role involves both strategic onboarding and technical customer support . You will work closely with new and existing clients to ensure their success — from implementation and training to ongoing support and optimization. You’ll need to be ready on day one with a solid understanding of B2B SaaS processes, workflows, and customer success best practices. ⏰ This is a full-time remote role requiring work during U.S. business hours (typically 6:00 PM to 4:00 AM IST). Let’s transform childcare together. What You’ll Do 🧭 Onboarding New Customers (Implementation) Business Consulting : Hold meeting/s to discover and document each client’s business needs Solution Engineering : Discuss potential solutions internally and get customers’ approvals. Configure the approved solution in the software and validate with test cases Training : Deliver training to stakeholders (owners, directors, admins) Go Live Help : Serve as a trusted consultant during rollout 🛠️ Ongoing Support Provide Tier 2/3 support on business issues (e.g., finance, administration, reporting, child development outcomes, BI/AI tools) Troubleshoot user issues and coordinate with the dev team when needed Strengthen relationships with customers by understanding their evolving goals What We’re Looking For Experience in Customer Success, Client Onboarding, or Account Management for a B2B SaaS product Strong business communication and problem-solving skills Experience in the childcare or education industry is a strong plus The ability to work independently and follow structured workflows Availability to work full-time during U.S. business hours (IST evening/night shift)
Important: To Apply Complete the following Digital Marketing Questionnaire : https://forms.gle/d3s5rSSJ1ZMtuGUDA Send your resume with a cover letter explaining why this is the right job for you to: 📧 jobs@icaresoftware.com Applications without the above will not be considered About the Role iCare Software needs a superstar Digital Growth & Performance Marketing Executive to take full ownership of our digital marketing channels. We’re a U.S.-based enterprise SaaS platform serving childcare centers, preschools, and afterschool programs. We’ve built strong foundations in content marketing and email campaigns , but now we need a rainmaker — someone who can make an immediate impact in: SEO (we rank poorly today) Paid campaigns (we’re barely active) Social media presence (currently minimal) This is a hands-on individual contributor role — perfect for someone who wants to own strategy and execution in a fast-moving, high-upside SaaS environment. You’ll work closely with the founder and content team to drive traffic, leads, and marketing-qualified opportunities across the U.S. childcare and early education market. What You’ll Own SEO: Full strategy, technical audits, content optimization, backlink growth PPC: Google Ads, LinkedIn Ads, Meta Ads — campaign planning, budgeting, tracking Social: Organic strategy + light paid boosting on LinkedIn, Facebook, Instagram Landing Pages & Funnels: Optimize for conversion (CRO, A/B testing) Reporting: Weekly/monthly dashboards, KPIs, CAC, ROAS, lead quality Collaboration: Guide content team on SEO intent and ad angles What We’re Looking For 7+ years of hands-on digital marketing experience, preferably in B2B SaaS Proven track record of growing pipeline through paid and organic channels Strong command of tools: Google Ads, Google Analytics, SEMrush/Ahrefs, HubSpot, LinkedIn Ads Excellent written and verbal communication skills Someone who thrives on ownership and results , not busywork Experience with education, childcare, or SMB markets is a big plus About iCare Software iCare is a U.S.-based enterprise SaaS platform helping childcare organizations simplify billing, staff scheduling, parent engagement, attendance tracking, child development reporting, and more. With 25+ years of experience and a deep feature set, we’re now scaling marketing to match our product strength.
Important: To Apply Complete the following Telemarketing Experience Questionnaire: https://forms.gle/rY7TjQo2RipqjQx87 Send your resume with a cover letter explaining why this is the right job for you to: 📧 jobs@icaresoftware.com Applications without the above will not be considered. About the Role We’re looking for Senior Telemarketers to help expand our reach in the U.S. childcare and education sector. iCare Software is a leading enterprise SaaS platform built for preschools, afterschool programs, Montessori schools, and more. You’ll be responsible for identifying and qualifying leads , initiating cold conversations, and helping nurture high-value opportunities for our sales and success teams. This is not a script-reading call center job — we’re looking for someone who can listen, adapt, and engage in real conversations with decision-makers. ⏰ This is a remote role based in India , working full-time during U.S. business hours (East Coast to West) . What You’ll Do Cold call early education providers across the U.S. Qualify leads and pass high-potential ones to sales or success teams Track responses and update our CRM (HubSpot) Modify messaging to match different lead types and buyer personas Document outcomes and continuously improve outreach performance What We’re Looking For Proven experience in U.S. SaaS telemarketing (preferably in edtech, childcare, or SMB verticals) Excellent spoken English and confidence in holding live calls with directors, administrators, or business owners Strong storytelling and persuasion skills — with the ability to adapt pitch in real-time Familiarity with CRM tools , call tracking systems, and lead qualification metrics Comfortable working night shift from home (US East Coast to West working hours) About iCare Software iCare is a U.S.-based enterprise SaaS platform serving childcare organizations for over 25 years. We help providers improve operations, revenue, and child development outcomes through our powerful, flexible software.
As a Senior Telemarketer at iCare Software, your primary role will involve expanding the company's outreach in the U.S. childcare and education sector. You will play a crucial part in identifying and qualifying leads, initiating cold conversations, and nurturing high-value opportunities for the sales and success teams. Unlike traditional script-reading call center jobs, we are seeking individuals who can actively listen, adapt, and engage in meaningful conversations with decision-makers. **Key Responsibilities:** - Cold call early education providers across the U.S. - Qualify leads and pass high-potential ones to sales or success teams - Track responses and update the CRM (HubSpot) - Tailor messaging to suit different lead types and buyer personas - Document outcomes and consistently enhance outreach performance **Qualifications Required:** - Demonstrated experience in U.S. SaaS telemarketing, preferably within edtech, childcare, or SMB verticals - Proficiency in spoken English and confidence in conducting live calls with directors, administrators, or business owners - Strong storytelling and persuasion skills with the ability to adjust pitches in real-time - Familiarity with CRM tools, call tracking systems, and lead qualification metrics - Willingness to work night shifts from home (U.S. East Coast to West working hours) If you believe you possess the necessary skills and experience for this role, we encourage you to complete the Telemarketing Experience Questionnaire and submit your resume along with a cover letter to jobs@icaresoftware.com. Applications without these documents will not be considered. Should you join iCare Software, you will be part of a U.S.-based enterprise SaaS platform that has been serving childcare organizations for over 25 years. Our goal is to assist providers in enhancing operations, revenue, and child development outcomes through our powerful and flexible software solutions.,