Customer Success Manager

Job Description

Animaker is looking for an energetic and ambitious Account Manager or Customer Success Manager .As a fast-paced startup with revolutionary, innovative solutions in the visual content creation space, we aim to create a difference and delight our customers. We have over 10 million users from 190+ countries; with 100’s being Fortune 500 companies like Walmart, Ford, Dell, GSK, Varian Medical, Google, Unilever etc. This job might be for you if you have: 3 - 6 yrs of Proven Software Sales Success in exceeding your monthly and annual Team Sales Quotas Strong experience in Upselling & Renewal Strong experience in the Europe Markets Experience in developing frameworks and playbooks to retain customers and improved customer success Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research & identify key client requirements within the accounts and suggest solutions that answer clients' needs and wants. Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Your typical day might include the following: Meet monthly and quarterly Up-Sell & Renewal opportunity generation consistent with sales targets Meet customer retention goals with minimum 90% retention rate Develop a growth strategy focused both on financial gain and customer satisfaction Building credible and long-lasting relationships with existing clients for recurring business Retain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast, and reduce churn Increase footprint in the existing customer base to offset any unavoidable churn Ensure 100% customer satisfaction and maximize retention Negotiate contracts and close agreements Lead customers to develop focused success metrics directly tied to results from Animaker product that prove relevant ROI that impacts key business objectives Collaborate with engineering, product, and support teams to ensure customer issues are appropriately prioritized and resolved, while ensuring customers are always kept informed throughout the process Gather feedback from customers and help influence product development by advocating for key features with product and engineering teams Help develop and iterate on processes, documentation, and resources Should be willing to work in the US shift. Show more Show less