Customer Success Manager

Job Description

Excellent communication skills. Professional-level experience in Excel with knowledge of creating pivots, charts, dashboards, etc. Familiarity with digital marketing. Should be able to quickly learn and master all the features of AiPlex Bridge. Onboarding new clients by providing them with tool training and helping them set up the tool. Respond to and resolve queries and complaints from clients in a timely manner. Provide refresher training. Reach out to existing clients and inform them about new features and updates in the tool. Always be in touch with agencies and resellers and keep them updated about all new developments in the tool. Requirements 2-4 years of experience in customer service or similar domains. Excellent communication skills. Understanding of important social media platforms. Be a fast learner. Digital Marketing experience would be a plus.