Customer Success Manager

Relevant Experience: 4+ years of experience

• Assist customers’ technical requests and take care of any technical issues.
• Build strong customer relationships, especially with key customer stakeholders and Partners.
• Always strive to provide an exceptional customer experience.
• Manage customer expectations and lead them to customer satisfaction.
• Keep track of key account metrics.
• Communicate the progress to both internal and external stakeholders.
• Take initiatives in identifying growth opportunities.
• Collaborate with our team to achieve sustainable growth.
• Answering product-related queries on time.
• Train customers to use products effectively.
• Analyse customers’ needs and suggest upgrades or additional features to meet their requirements.
  

Requirements And Skills

• Proven 3+ years of work experience as a Customer Success Manager or as a Technical Support Engineer and Sr. Technical Support Engineer.
• Understanding of the Software development life cycle and bug life cycle.
• Strong understanding of all mobile device platforms and mobility terminology.
• Knowledge of current mobile device trends in the market.
• Experience in managing multiple accounts as a dedicated account owner.
• An ability to gauge customers’ needs and suggest timely solutions.
• Good time-management skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Hands-on experiences with MDM, UEM products.
  

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