System Engineer

Relevant Experience: 1+ year

Key Responsibilities

• Provide Level 1 (L1) IT support for hardware, software, and network issues.
• Windows 10,11 – OS Installations, Drivers installations, Software Installations, network Connectivity.
• Learn and work with MAC OS, troubleshooting.
• Understand Permissions, reading Process documents, Policy documents of IT and ISMS Teams.
• Assist in troubleshooting and resolving basic technical issues for internal teams.
• understand the process, policies, and escalate unresolved problems to higher support tiers.
• Perform routine system checks and updates under guidance.
• Assist in setting up and configuring workstations, devices, and software.
• Monitor and respond to IT support tickets in a timely manner.
• Maintain accurate logs of all support requests and resolutions.
• Collaborate with team members to ensure smooth IT operations.
  

Required Qualifications

• Diploma in Computer Science, or BCA with Information Technology, or a related field.
• Strong understanding of basic IT concepts such as hardware, software, and basic networking.
• Proficiency in using Windows, Linux, or Mac operating systems.
• Basic knowledge of troubleshooting IT issues at L1 levels.
  

Desired Skills

• Communication Skills: Good verbal and written communication in English. Ability to understand technical issues with clear, strong Computer science basics and learning from different internet sources are very important.
• Team Player: Strong collaboration skills and willingness to learn in a team environment.
• Problem-Solving: Analytical mindset with the ability to troubleshoot effectively.
• Time Management: understand the importance of Time Management able to think about end-user commitments.
  

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