Customer Success Intern

• Location

  : Remote

• Duration

  : 3–6 months internship (Intern-to-Hire role)

• Shift timing-

  5:30 PM to 2:30 AM IST

About CloudEagle

CloudEagle helps organizations save time and money on SaaS procurement, renewals, and management. Our platform combines automation with expert support to help companies optimize software usage and spend. (Website)

Customer Success Intern

What you’ll do:

• Preparing customer reports, decks, and updates for internal and external meetings.
• Checking how customers are using product features and sharing insights with the team.
• Helping Customer Success Managers with customer data, reports, and documentation.
• Keeping customer records and renewal details up to date.
• Collecting customer feedback and feature requests and sharing them with the Product team.
• Supporting onboarding and account management tasks to make sure customers have a smooth experience.
• Testing new product features before launch and reporting any issues.
• Doing basic market or competitor research when needed.

Qualifications:

• A student who is graduating in 2025 or a recent graduate eager to learn about SaaS and customer success operations.
• Detail-oriented, organized, and reliable — you take ownership of your work.
• Comfortable working with data and tools like Google Sheets, Excel, or CRMs (training will be provided).
• Should have basic knowledge of using Jira.

• Excellent communicator with strong written English skills.

• Able to work independently while collaborating closely with the team.

What you will gain:

• Hands-on experience in Customer Success and SaaS operations.
• Exposure to working with a

  global customer base

  , primarily in the

  US and other international markets

  , and close collaboration with our

  global team

  — providing you with

  international work experience

  in customer interactions and teamwork.
• Opportunity to learn customer lifecycle management from experienced professionals.
• Exposure to internal processes and tools used by a fast-growing SaaS company.
• Intern-to-Hire Opportunity: This is a 3–6 month internship, and based on your performance, there’s potential for a full-time offer at CloudEagle.