Customer Success Executive

Position: Customer Success Executive (For International Dentists)

Location: Noida (Remote)

Experience: 1–2 years

Shift: 3 PM – 12 AM

Job Summary:

We are looking for a proactive, detail-oriented, and customer-focused professional to join our Customer Success team. As a Customer Success Executive, you will act as a bridge between our clients and internal teams, ensuring timely issue resolution, clear communication, and seamless task execution. This role requires strong communication skills, analytical thinking, and the ability to manage multiple tasks efficiently while maintaining accuracy and professionalism.

Key Responsibilities:

Ticket Management:

• Monitor and manage new support tickets in HubSpot.
• Respond to client queries via email with clarity and professionalism.
• Escalate or assign tickets to relevant internal teams after thorough review.
• Ensure all ticket details are accurately documented.

Task & Workflow Management:

• Review “Waiting on Us/Other Teams” tickets and take appropriate action.
• Track open tasks and inputs received via Asana, ensuring timely follow-up.
• Coordinate with internal teams for updates and verify task completion before communicating with clients.
• Follow up regularly on pending responses from clients or internal teams.

Internal Coordination & Communication:

• Participate in daily meetings with the Head of Department (HOD) to review tasks and plan the day.
• Collaborate effectively with cross-functional teams to ensure smooth execution of client requests.
• Validate solutions and review staging links or bug fixes before communicating with clients.

Client Communication:

• Communicate updates to clients in a clear, professional, and timely manner.
• Ensure all client-facing messages are accurate and solutions are verified before sharing.
• Handle escalations professionally and involve senior team members when required.

Quality Assurance:

• Verify all solutions and changes implemented by technical teams before sharing with clients.
• Use available tools and online resources to understand issues before escalating.
• Ensure all communication, updates, and follow-ups are handled with attention to detail.

Required Skills:

• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to manage multiple tasks with accuracy and promptness.
• Proactive in following up and ensuring closure of pending tasks.
• Strong coordination skills with internal and external stakeholders.
• Self-motivated and takes ownership of responsibilities.
• High level of professionalism, patience, and empathy in client communication.

Why Join Us?

• Work in a dynamic and fast-paced environment.
• Be the key link between clients and teams, driving real impact.
• Opportunity to grow and learn through cross-functional collaboration.
• Supportive and collaborative team culture.