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Click Labs
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Customer Success Executive - Trainee

Customer Success Executive - Trainee

Click Labs

0 - 1 years

2 - 5 Lacs

mohali

Posted:3 weeks ago| Platform:

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Skills Required

customer service training strong interpersonal skills customer queries customer experience upselling project management program management techno-commercial product adoption support customers cross selling customer retention job description

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary:

Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.

Your Roles and Responsibilities:

Manage relationships with International (mostly UK-based) clients to ensure successful onboarding, product adoption, retention, and satisfaction.

Guide and support customers in becoming strong advocates for our products through regular communication and consultation.

Understand customer business objectives and help them achieve success using our SaaS solutions.

Proactively identify common issues and resolve them swiftly and professionally.

Act as the voice of the customer internally and coordinate with support, product, and engineering teams.

Identify and develop opportunities for up-selling or expanding product usage.

Respond to customer queries via email, phone, and video calls with clarity and confidence.

Qualifications:

Excellent verbal and written English communication skills ability to engage confidently with international (UK) clients.

Clear understanding or strong interest in Customer Success, SaaS products, or Tech-based solutions.

A techno-commercial mindset with the ability to understand customer needs and product workflows.

A degree in engineering, business, or communication is preferred.

Strong interpersonal skills with the ability to work both independently and collaboratively.

Willingness to work in different time zones, including occasional weekends or off-hours as per business needs.

Compensation:

Competitive salary based on qualifications and experience

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Customer Success Executive - Trainee